Jake Steely
Poway,CA
Summary
An adaptable Biology major (3.6 GPA) that is currently attending San Diego Miramar College and has 4+ years of customer service experience. Frequently is praised as hard-working and is able to be relied upon to help this company achieve its goals. Works extremely well with children and adults of all ages and excels at crowd control.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Rotation Leader/On the Job Trainer
Merlin Entertainments Group Ltd.
03.2023 - Current
- Tracked employees before, during and after training to verify attainment of training objectives.
- Supported and coached employees as part of successful training initiatives.
- Assured the wellbeing of 5-10 lifeguards in a given day while also assisting with lunch and 10 minute breaks. This position is responsible for assuring these lifeguards follow the Standard Operating Procedures of their assigned attraction and the General Operating Procedures of the Legoland California Water Park,
Lifeguard/Certified Ride Operator
Merlin Entertainments Group Ltd.
05.2022 - 03.2023
- Ensured the safety of guests in any aquatic zone and provided first aid and rescue when necessary.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying sources of complaints and formulating corrective action with a supervisor.
Omni Associate
Dick's Sporting Goods
09.2021 - 04.2022
- This role handled the operations of the entire store such as maintenance and assisting other departments as necessary.
- The first responsibility that comes with this position is customer service, followed by completing BOPIS and Ship From Store orders.
- A typical workload would be fulfilling 110 orders on average by searching for the item in-store and then packing it later before FedEx picks up the orders.
Merchandise Operations Specialist
Petco Inc
07.2021 - 08.2021
- The Merchandise Operations Specialist is responsible for ensuring that all execution of merchandise is within the standard of Petco policy.
- The position is also responsible for receiving merchandise from shipments and ensures that all merchandise is priced and stocked correctly.
- This job also makes sure that all guests are provided excellent service and that the store is maintained and cleaned.
Guest Experience Specialist
Petco Inc
02.2020 - 07.2021
- This position ensures that all guests are provided excellent services and that all guest's needs are met.
- The Guest Experience Specialist also performs cashiering duties as well as stocking and pricing as necessary.
- The Guest Experience Specialist also handles animals and ensures that their welfare and health are in excellent condition.
- This position also works within the Aquatics Department when needed and helps maintain all aquatic life while specializing in care for the aquatic animals.
Sales Associate
MCAS Miramar Marine Corps Exchange
08.2019 - 02.2020
- The Sales Associate ensures that all guest's needs are met to create an exceptional shopping experience.
- The position includes guest engagement and cashiering duties.
- In this position, the areas worked in were the Uniform and Shoe Department.
- The Sales Associate ensured that all Marine Corps Personnel acquired up to standard Marine Corps uniforms in the Uniform Department and that all guests had exceptional shopping experiences in the Shoe Department.
Education
Bachelor of Science - Biology
San Diego Miramar College
San Diego, CA06.2024
High School Diploma -
Scripps Ranch High School
San Diego, CA06.2019
Skills
- Public Speaking
- Public Safety
- Customer Service
- Teaching/Training
Certification
- CPR/AED Certified - StarGuard Elite
Timeline
Rotation Leader/On the Job Trainer
Merlin Entertainments Group Ltd.
03.2023 - Current
Lifeguard/Certified Ride Operator
Merlin Entertainments Group Ltd.
05.2022 - 03.2023
Omni Associate
Dick's Sporting Goods
09.2021 - 04.2022
Merchandise Operations Specialist
Petco Inc
07.2021 - 08.2021
Guest Experience Specialist
Petco Inc
02.2020 - 07.2021
Sales Associate
MCAS Miramar Marine Corps Exchange
08.2019 - 02.2020
Bachelor of Science - Biology
San Diego Miramar College
High School Diploma -
Scripps Ranch High School
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