JAKE THOMPSON
Goose Creek,SC
Overview
7
7
years of professional experience
Work History
Independent Client Services Representative
North American senior benefits
North Charleston, SC
06.2025 - Current
- Managed client onboarding, documentation, application submission, and compliance verification across multiple digital platforms
- Maintained organized electronic records, tracked payments, and coordinated follow-up supporting billing and invoice-related processes
- Utilized Microsoft Outlook, Excel, Teams, and shared document systems to manage a high-volume caseload and competing priorities
Freelance Photographer
Self-employeed
Charleston, SC
08.2018 - Current
- Managed administrative operations, including scheduling, documentation, and records management.
- Streamlined business workflows by centralizing client communication, booking systems, and financial tracking for multiple concurrent projects weekly.
Resident Assistant
Charleston Southern University
North Charleston, SC
08.2023 - 05.2025
- Maintained digital records, reports, and shared documentation using institutional systems and Microsoft Office tools
- Managed multiple priorities in a fast-paced residential environment while serving students with a customer-service mindset.
Team Leader and Trainer
Chick-Fil-A
Cornelius, NC
06.2020 - 07.2023
- Led hiring, onboarding, and team training; facilitated staff meetings and resolved employee conflicts.
- Implemented operational systems to improve efficiency, quality control, and workforce coordination.
Education
Bachelor of Arts - Christian Studies, Business Administration
Charleston Southern University
North Charleston, SC 08.2022 - 05/2025
Skills
- Administrative & IT Support
- Microsoft Office 365 (Outlook, Excel, Teams)
- Records Management & Electronic Filing
- Invoice Tracking & Accounts Payable Support
- Inventory Coordination & Equipment Tracking
- Customer Service & Professional Communication
- Multitasking, Prioritization, & Deadline Management
- Confidential Information Handling
Timeline
Independent Client Services Representative
North American senior benefits
06.2025 - Current
Resident Assistant
Charleston Southern University
08.2023 - 05.2025
Bachelor of Arts - Christian Studies, Business Administration
Charleston Southern University
08.2022 - 05/2025
Team Leader and Trainer
Chick-Fil-A
06.2020 - 07.2023
Freelance Photographer
Self-employeed
08.2018 - Current