Jake Wald
Oak Grove,MN
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Constantly learning and growing to better my career skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Computer Representative
Diversified Adjustment Services
12.2022 - Current
- Resolve client issues, ensuring timely and effective communication.
- Generate detailed reports upon client requests.
- Execute tasks assigned by the System Admin.
- Manage Active Directory, Group Policy, DNS manager, and Disk Management for IT operations.
- Configure company devices and set up workstations, ensuring optimal performance.
- Establish and manage SFTP connections, streamlining data transfer processes.
- Analyze Tenable risk assessment reports to identify and mitigate potential security threats.
- Automated SFTP processes, reducing manual workload, and increasing efficiency.
- Implement and monitor firewall configurations, bolstering network security.
IT Help Desk Agent
Data Recognition Corp
09.2022 - 12.2022
- Provided customer service to clients facing website issues, achieving high satisfaction rates.
- Diagnosed and resolved client problems, ensuring smooth version updates and system compatibility.
- Configured devices for optimal performance, reducing client downtime.
- Utilized resources to solve technical issues, improving client experience.
- Escalated unresolved issues to the team, ensuring timely resolution.
- Used ticketing systems to efficiently handle client problems.
Manager
The Lab Athletic
05.2018 - 09.2022
- Managed sanitary conditions in athletic facility, ensuring compliance with health standards.
- Supported gym members, enhancing customer satisfaction and retention.
- Engaged with clients regularly, fostering a welcoming community atmosphere.
- Developed marketing strategies, boosting sales and membership sign-ups.
- Processed membership transactions, maintaining accurate financial records.
- Hired and trained new staff, ensuring effective onboarding and performance.
- Scheduled staff shifts, optimizing coverage to meet facility needs.
Middle School Basketball Coach
Legacy Christian Academy
03.2021 - 07.2022
- Provide skill development to improve player performance
- Instill a team mindset to maximize players' potential for their specific roles
- Encourage sportsmanship and positivity
- Provide strategic input for success.
High School Boys’ JV Coach
Legacy Christian Academy
04.2022 - 06.2022
- Boosted player performance by implementing best practice techniques, leading to measurable improvements.
- Instructed players on proper court etiquette, ensuring adherence to sportsmanship standards.
- Organized safe transportation for players, maintaining a secure environment.
- Stepped in as interim head coach, effectively leading the team during the head coach’s absence.
Personal Basketball Trainer
Self-Employed
06.2019 - 08.2021
- Crafted personalized skill development plans, improving clients' performance and technique.
- Established competitive pricing for training sessions, ensuring high levels of client satisfaction.
- Efficiently managed client schedules, optimizing training sessions and availability.
- Provided guidance for personal growth and mentorship, fostering long-term client relationships.
Education
Network Engineering and Security – B.S -
Western Governors University
08.2024
High School Diploma -
Legacy Christian Academy
05.2021
Skills
- IT Operations
- SFTP Management
- Sophos Firewall Managment
- Customer Service
- Problem Solving
- Critical Thinking
Certification
- IT google certification, google/coursera
- CompTIA Network +
- CompTIA A+
- CompTIA Security +
- CompTIA Cloud +
- CompTIA Project +
- CompTIA IT Operations Specialist – CIOS Stackable Certification
- CompTIA IT Cloud Admin Professional – CCAP Stackable Certification
- CompTIA Secure Infrastructure Specialist – CSIS
- LPI – Linux Essentials
- ITIL Foundation Certificate in IT Service Management
Activities
Varsity High School Basketball
- All-Conference
- All-Conference Academic
- Team Captain
Varsity High School Golf
- High School State Team Participant
- Varsity Collegiate Basketball - Bethel University
Timeline
Senior Computer Representative
Diversified Adjustment Services
12.2022 - Current
IT Help Desk Agent
Data Recognition Corp
09.2022 - 12.2022
High School Boys’ JV Coach
Legacy Christian Academy
04.2022 - 06.2022
Middle School Basketball Coach
Legacy Christian Academy
03.2021 - 07.2022
Personal Basketball Trainer
Self-Employed
06.2019 - 08.2021
Manager
The Lab Athletic
05.2018 - 09.2022
Network Engineering and Security – B.S -
Western Governors University
High School Diploma -
Legacy Christian Academy
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