Jacob Walker
Summary
Proficient Operations Manager offering more than 10 years of experience in operations, maintenance and customer service support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in public speaking, leading a team and providing an excellent customer experience.
Overview
27
27
years of professional experience
Work History
Associate Certified Entomologist
- Displayed public speaking skills
- Coached and demonstrated safety as a priority while performing field work
- Coordinated daily business and operational aspects of the teams of pest control Specialists within operational districts and the operations teams
- Implemented and utilized practices which promoted customer retention, growth and profitability of the district offices and my individual operating units
- Coached and mentored Specialist's in their growth toward advancement and efficiency during daily operational duties
- Conducted and organized training sessions to encourage and supplement continuous improvement for technical knowledge development and professional growth of subordinates
- Demonstrated leadership and management skills through coaching of district Operations Managers
- Performed quality and efficiency audits at 10 district locations in which I supported 150+ pest control Specialists, 20+ Operations Managers, 6 District Managers and 1 Regional Director
- Guided training of newly hired (within 1st year of employment) pest control Specialists within 10 district offices
- Provided guidance to 10 district office locations to optimize overall efficacy of daily operations
- Planned and coordinated client specific treatment plans to accomplish the desired goal within the logistics of the treatment plan
- Accomplished in customer service through developing relationships with new and existing customers along with satisfying customers needs and concerns
- Proficient in the sales of services and products
- Exhibited proficient report generation through conducting audits of clients facilities to solve concerns or further develop a successful project plan
- Working knowledge of Microsoft Excel, Word and PowerPoint
- Working knowledge of Google Docs, Sheets and utilization of Google Drive.
Commercial Sales Representative
Western Pest Services
Allentown, PA
02.2023 - 04.2023
- Presented bids and contracts for potential clients to review during meetings.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
Facilities Manager
AMC
09.2022 - 02.2023
- Accounted for building usage and organizational needs when planning maintenance activities.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Created sustainable improvement initiatives for efficient use of energy.
- Created management reports outlining important facility statistics.
Quality and Inventory Manager
Kane Logistics
12.2021 - 06.2022
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Pest Control Technician
Viking Pest Control
08.2021 - 12.2021
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Inspected commercial and residential buildings and structures for pest issues.
Commercial Account Executive
Moyer Pest Control
03.2021 - 08.2021
- Assessed accounts and developed strategy to identify and engage buying centers.
- Used solution approach to selling and creating value for customers.
- Orchestrated and worked with teams to maximize impact.
- Articulated intricate cloud technologies and big data in easy-to-understand terminology.
Residential Outside Sales Rep
TruGreen
02.2021 - 02.2021
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Built strong client rapport to establish diversified network of connections.
- Established new accounts through cold calling and personal visits to potential customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Package Handler
FedEx
12.2020 - 01.2021
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
Technical Services Manager and Associate Certified
Entomologist, Ehrlich Pest
08.2017 - 04.2020
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
- Made technical suggestions regarding modifications to documentation, product performance and failure analysis.
- Monitored work procedures, work schedules and expedited workflow.
- Presented project information and status updates to customers and fielded concerns.
Operations Manager
Ehrlich Pest Control
Allentown
05.2015 - 08.2017
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Operations Manager
Ehrlich Pest Control
Reading
12.2012 - 05.2015
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Pest Control Specialist
Ehrlich Pest Control
Allentown
11.2005 - 12.2012
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Drove to customer residences and places of business to inspect for pests.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Inspected commercial and residential buildings and structures for pest issues.
Corrections Officer
Montgomery County Correctional Facility
10.2003 - 11.2005
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
Pest Control Specialist
Ehrlich Pest Control
Allentown
01.2001 - 10.2003
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Drove to customer residences and places of business to inspect for pests.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Inspected commercial and residential buildings and structures for pest issues.
Sergeant
United States Marine Corps
Twentynine Palms, CA
01.1996 - 01.2000
- Honorably Discharged
Education
HighSchool graduate -
Northampton Area High School
1996
Skills
- Active Listening
- Social Perceptiveness
- Time Management
- Critical Thinking
- Reading Comprehension
- Complex Problem-Solving
- Maintain Infrastructure
- Management of Personnel Resources
- Microsoft PowerPoint
- Failure Resolution
Timeline
Commercial Sales Representative
Western Pest Services
02.2023 - 04.2023
Facilities Manager
AMC
09.2022 - 02.2023
Quality and Inventory Manager
Kane Logistics
12.2021 - 06.2022
Pest Control Technician
Viking Pest Control
08.2021 - 12.2021
Commercial Account Executive
Moyer Pest Control
03.2021 - 08.2021
Residential Outside Sales Rep
TruGreen
02.2021 - 02.2021
Package Handler
FedEx
12.2020 - 01.2021
Technical Services Manager and Associate Certified
Entomologist, Ehrlich Pest
08.2017 - 04.2020
Operations Manager
Ehrlich Pest Control
05.2015 - 08.2017
Operations Manager
Ehrlich Pest Control
12.2012 - 05.2015
Pest Control Specialist
Ehrlich Pest Control
11.2005 - 12.2012
Corrections Officer
Montgomery County Correctional Facility
10.2003 - 11.2005
Pest Control Specialist
Ehrlich Pest Control
01.2001 - 10.2003
Sergeant
United States Marine Corps
01.1996 - 01.2000
Associate Certified Entomologist
HighSchool graduate -
Northampton Area High School
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