Jakeb Jordan
Grand Rapids,MI
Summary
Detail-oriented technician with 5+ years of experience in automotive systems, engine repair, and IT troubleshooting. Skilled in diagnosing, repairing, and maintaining mechanical, electrical, and software components in both traditional and advanced vehicle technologies. Proficient in engine rebuilding, hardware and software integration, and modern diagnostic tools, making me well-suited for working on electric and hybrid vehicles. Supported by industry certifications and specialized training, I bring a combination of technical expertise and a commitment to innovation in automotive technology.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Diebold Nixdorf
05.2022 - 07.2024
- Maintained company field response vehicle stocked with repair and replacement parts valued over $5000
- Provided onsite technical support for ATMs and other devices for major clients like Fifth Third Bank, Huntington, and Bank of America.
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime.
- Consistently exceeded service expectations by delivering timely, high-quality repairs.
- Built strong customer relationships through clear communication and technical expertise.
- Safely managed large cash quantities while adhering to strict security protocols.
Automotive Service Technician
Austin-Jordan Engines
12.2019 - Current
- Diagnosed, disassembled, and rebuilt various engine types with precision.
- Maintained a clean, organized workspace for efficient operations.
- Worked directly with customers, explaining repairs and processes clearly.
Courtesy Patrol
Menards Inc. - Home Improvement
10.2019 - 02.2020
- Provided assistance to customers and resolved issues efficiently.
General Laborer
Henry Mast Greenhouse
07.2017 - 08.2019
- Performed a variety of physical tasks to support daily operations.
Education
Associate of Arts - Information Technology
Grand Rapids Community College
Grand Rapids, MI05-2024
Bachelor of Information Technology - Information Technology
Grand Valley State University
Allendale, MI05-2027
Tech Center Graduate - Information Technology
Kent Career Tech Center
Grand Rapids, MI05-2021
High School Diploma -
Byron Center Highschool
Byron Center, MI05-2021
Skills
- CompTIA A Certified
- CompTIA ITF Certified
- Microsoft Word Pro Certificate
Certifications:
- Microsoft Powerpoint Certificate
- Microsoft Excel Certificate
- Automotive Service Excellence (ASE) Certificate
- Communications and Business Skills Certificate
Timeline
Field Service Technician
Diebold Nixdorf
05.2022 - 07.2024
Automotive Service Technician
Austin-Jordan Engines
12.2019 - Current
Courtesy Patrol
Menards Inc. - Home Improvement
10.2019 - 02.2020
General Laborer
Henry Mast Greenhouse
07.2017 - 08.2019
Associate of Arts - Information Technology
Grand Rapids Community College
Bachelor of Information Technology - Information Technology
Grand Valley State University
Tech Center Graduate - Information Technology
Kent Career Tech Center
High School Diploma -
Byron Center Highschool
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