Jake Fossvik Roque
Winthrop,MA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
GROUND OPERATIONS SUPERVISOR
Jetblue Airways
01.2019 - Current
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Actively collaborated with business partners to improve operational performance
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Evaluated team member performance, provided feedback and implemented corrective actions.
ACTING RESIDENTIAL SUPERVISOR
The Home for Little Wanderers
12.2017 - 01.2019
- Observed strict safety guidelines and regularly inspected all living areas for any issues that posed danger to residents and staff members.
- Completed and filed daily reports, logs, shift communications, and incident reports
- Delegated tasks, determined and communicated daily schedule, held staff meetings
- Completed extensive training in deescalation and crisis intervention and utilized daily.
MANAGER
Eastwind Lobster & Grill
08.2016 - 12.2017
- Insured business complied with all required codes and regulations for audits
- Analyzed and reduced product loss
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Determined priority of kitchen equipment repairs, replacements, and reorganized department to optimize resources.
ACTIVITIES COORDINATOR
Riverview School
02.2016 - 08.2016
- Created budgets, planned and scheduled activities, assigned staff
- Implemented communication between departments to ensure all facets of the operation went smoothly
ASSISTANT MANAGER
Whole Foods Market
01.2013 - 01.2016
- Managed and supervised a department with 50 employees
- Utilized project planning to complete maintenance, bringing department up to industry standards and in audit compliance
- Ordered all products, enforced proper product handling, insured proper completion of logs, and communicated department reports to department manager.
HEAD PREP COOK
HMS Host
01.2012 - 01.2013
- Identified inefficiencies leading to improved productivity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
FIELD INSTRUCTOR
Nature Wilderness Programs, Duchesne
01.2011 - 01.2012
- Used problem solving techniques in high stress situations, where a wrong decision would result in detrimental impact, to determine best courses of action
- Documented incidents, submitted time sensitive reports
Education
Bachelor of Science - Biology And Natural Resources
Principia College
Elsah, IL2011
Associate of Science - Geological And Earth Sciences
Northern Essex Community College
Haverhill, MA2009
Skills
- Communication
- Problem Solving
- Logistics Coordination
- Collaboration
- Safety Oversight
- Compliance Management
- Quality Assurance
- Operations Management
- Project Planning
Certification
- Therapeutic Crisis Intervention Training 2018
- Leadership Development Training 2017
- GIS certification 2010
- Level 1 Chainsaw certification 2010
Timeline
GROUND OPERATIONS SUPERVISOR
Jetblue Airways
01.2019 - Current
ACTING RESIDENTIAL SUPERVISOR
The Home for Little Wanderers
12.2017 - 01.2019
MANAGER
Eastwind Lobster & Grill
08.2016 - 12.2017
ACTIVITIES COORDINATOR
Riverview School
02.2016 - 08.2016
ASSISTANT MANAGER
Whole Foods Market
01.2013 - 01.2016
HEAD PREP COOK
HMS Host
01.2012 - 01.2013
FIELD INSTRUCTOR
Nature Wilderness Programs, Duchesne
01.2011 - 01.2012
Bachelor of Science - Biology And Natural Resources
Principia College
Associate of Science - Geological And Earth Sciences
Northern Essex Community College
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