Odane Dunkley
Valley Stream,New York
Summary
Diligent professional with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
6
6
years of professional experience
Work History
Ground Operations Supervisor
JetBlue Airways, JFK International Airport
07.2022 - Current
- Accountable to senior leadership for monitoring and executing the station's safety and security programs.
- Ensure everyone and policies are within federal and local requirements.
- Provides great service to both internal and external customers by directing and overseeing the implementation of hospitality and JetBlue.
- Partners with JetBlue University including the JBU Field Educator to ensure effective training.
- Assign and evaluates daily Crewmember shift schedules and assignments to ensure maximum efficiency.
- Fulfill frontline duties and assist in supporting Frontline CMs as well as administrative support as needed.
Ground Operation
JetBlue Airways
09.2019 - Current
- Loads and unloads Customer bags
- Operates ground service equipment which includes operation of motor vehicles
- Coordinates the servicing of arriving and departing aircraft
- Helps prepare aircraft cabin for departure
- Assists with ramp service duties including waste disposal and re-servicing of aircraft
- Assists Customers when needed
Sales Consultant
Best Buy
10.2018 - 09.2019
- Assist customers by informing them about the latest product and services
- Helps them to find the right product for themselves and others
- Provides the right services that go along with each product to satisfy their needs
Education
Bachelor of Science - Computing
University of Technology, Jamaica
11.2014
High School - CXC Subjects
Black River High School
06.2009
Skills
- Computer Software and Hardware Installation
- Configuration
- Troubleshoot and Updates
- Microsoft Office
- Network and System Design
- Adobe Suite
- Human-Computer Interaction
- Operations management
- Team leadership
- Process improvement
- Strategic planning
- Project management
- Resource allocation
- Staff supervision
- Training programs
- Operational efficiency
- Inventory control
- Vendor relations
- Employee engagement
Extracurricularactivitiesandhobbies
- Electrical and Electronics
- Graphic/Digital design
- Video editing
- Drawing
References
Available upon request
Timeline
Ground Operations Supervisor
JetBlue Airways, JFK International Airport
07.2022 - Current
Ground Operation
JetBlue Airways
09.2019 - Current
Sales Consultant
Best Buy
10.2018 - 09.2019
High School - CXC Subjects
Black River High School
Bachelor of Science - Computing
University of Technology, Jamaica
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