Jake Jun Wang
Summary
Dynamic IT professional looking to transition into the medical field by becoming a Registered Polysomnographic Technologist (RPSGT). Currently, with 10 modules left in ASTEP and looking to gain real world experience in this respectable field.
Overview
4
4
years of professional experience
Work History
Stock Trader
Self-employed
05.2024 - Current
IT Operation Admin III
City and County of San Francisco
San Francisco, USA
02.2023 - 04.2024
- Provided internal customer support through Azure Active Directory and Level 2 management for 911, Police, and Fire departments, ensuring timely account unlocks and resets.
- Executed deployment of Office 365, OneDrive, SharePoint, Peoplesoft anti-virus, and various applications to enhance operational capabilities.
- Computer-Assisted Dispatch (CAD) system support, with computer replacement, troubleshooting, static IP/gateway/DNS configuration, and patch management.
- Laptop imaging, domain registration and Intune device management.
- Installed, configured, repaired, maintained, and upgraded computer hardware and peripherals to ensure optimal performance and reliability.
Information Technology Assistant
City and County of San Francisco
San Francisco, USA
10.2022 - 02.2023
- Enhanced security by performing Windows imaging with customized, government-approved image using switches.
- Installed/removed hardware for system enablement and maintained system operation for sustained availability.
- Delivered technical support by efficiently troubleshooting and resolving user issues in eight government buildings.
- Provided customer support through phone and ticketing system like ServiceNow, prioritizing tickets and delivering remote resolutions.
- Managed 3-5 new trainees while leading project to replace over 100 computers and monitors for workforce development center in San Francisco.
Education
B.S. - Cybersecurity and Information Assurance
Western Governor University
San Francisco09-2024
Skills
- Computer troubleshooting
- Hardware maintenance
- Azure Active Directory
- Device management
- IT support system - ServiceNow
- System security enhancement
- Network configuration
- Problem solving
- Effective communication
- Team collaboration
- Software updates
Timeline
Stock Trader
Self-employed
05.2024 - Current
IT Operation Admin III
City and County of San Francisco
02.2023 - 04.2024
Information Technology Assistant
City and County of San Francisco
10.2022 - 02.2023
B.S. - Cybersecurity and Information Assurance
Western Governor University