Jun Wang
San Francisco,USA
Summary
Dynamic IT professional with extensive experience at the City and County of San Francisco, excelling in computer troubleshooting and system security enhancement. Proven ability to deliver rapid tech support. Strong communicator and collaborator, adept at managing Azure Active Directory and ensuring seamless IT operations.
Overview
3
3
years of professional experience
Work History
Stock Trader
Self-employed
05.2024 - Current
IT Operation Admin III
City and County of San Francisco
San Francisco, USA
03.2023 - 05.2024
- Computer-Assisted Dispatch (CAD) system support, with computer replacement, troubleshooting, static IP/gateway/DNS configuration, and patch management.
- Excellent internal customer support through Azure Active Directory & Level2 management for 911, Police and Fire departments for account unlock and reset.
- Laptop imaging, domain registration and Intune device management.
- Deployment of Office 365, OneDrive, SharePoint, Peoplesoft anti-virus and various applications.
- Installing, configuring, repairing, maintaining, and upgrading hardware and peripherals.
Information Technology Assistant
City and County of San Francisco
San Francisco, USA
11.2022 - 03.2023
- Enhanced security by Performing windows imagining with customized government approved image using switches.
- Installed/removed hardware for system enablement and maintained system operation for sustained availability.
- Achieved quick and efficient on-site support to users by troubleshooting/resolving various issues and provided tech support over-sight for eight government buildings.
- Efficient customer support through phone and ticketing system by prioritizing tickets and providing remote resolutions.
Education
B.S. - Cybersecurity and Information Assurance
Western Governor University
San Francisco01.2023
Skills
- Computer troubleshooting
- Hardware maintenance
- Azure Active Directory
- Device management
- IT support services
- System security enhancement
- Network configuration
- Problem solving
- Effective communication
- Team collaboration
- Software updates
Timeline
Stock Trader
Self-employed
05.2024 - Current
IT Operation Admin III
City and County of San Francisco
03.2023 - 05.2024
Information Technology Assistant
City and County of San Francisco
11.2022 - 03.2023
B.S. - Cybersecurity and Information Assurance
Western Governor University