JAKE L. KEMP
Scottsdale,AZ
Summary
Dedicated IT professional with extensive experience in providing technical support, project management, and process improvement. Skilled in managing complex projects, analyzing data, and delivering data-driven solutions. Proficient in team leadership, policy implementation, and public speaking. Seeking a challenging role in IT support or field services.
Overview
19
19
years of professional experience
Work History
Field Resource Technician & Help Desk
Quorum
10.2023 - Current
- Field Resource Technician & Help Desk | Quorum
October 2023 - Present
- Provided on-site technical support and assistance to affiliate locations across the country, requiring frequent travel.
- Utilized Citrix and Bomgar for remote troubleshooting and support.
- Developed an inventory system using Asset Panda to track affiliate equipment valued over $500.
- Provided 24-hour on-call support one week per month.
- Managed Active Directory for system access and password management.
- Installed and configured printers, medical equipment, and reimaged computers as part of help desk duties.
- Coordinated electronic equipment disposal following HIPAA guidelines.
Stay At Home Dad
06.2021 - 03.2023
Analyst I-Help Desk
Bank of America
04.2020 - 06.2021
- Provided technical support for remote connectivity during the pandemic
- Supported various devices and software across all departments
- Analyzed trends to identify and resolve process failures.
Senior Specialist II; Service Member's Civil Relief Act (SCRA)
Chase
08.2016 - 01.2019
- Managed SCRA eligibility and complex accounts related to military benefits
- Built positive relationships with military customers to mitigate risk.
Physical Security Agent, Server
Four Peaks Brewery
08.2013 - 08.2016
- Managed customer flow and maintained a positive dining environment
- Ensured compliance with safety regulations and food handling techniques.
Fire Support Specialist
United States Army
06.2005 - 01.2013
- Operated radio and wire communications and assisted in fire support planning.
Education
IT & Cyber Security Training -
New Horizons Computer Learning Centers
01.2020
Bachelor of Arts, Human Resource Management & Services -
University of Phoenix
Skills
- Technical Support
- Project Management
- Data Analysis
- Process Improvement
- Team Leadership
- Policy Implementation
- Help Desk Operations
- Active Directory Management
- Remote Support Tools (Citrix, Bomgar)
- Asset Management (Asset Panda)
- On-call Support
- HIPAA Compliance
- Office 365
Websites
Timeline
Field Resource Technician & Help Desk
Quorum
10.2023 - Current
Stay At Home Dad
06.2021 - 03.2023
Analyst I-Help Desk
Bank of America
04.2020 - 06.2021
Senior Specialist II; Service Member's Civil Relief Act (SCRA)
Chase
08.2016 - 01.2019
Physical Security Agent, Server
Four Peaks Brewery
08.2013 - 08.2016
Fire Support Specialist
United States Army
06.2005 - 01.2013
IT & Cyber Security Training -
New Horizons Computer Learning Centers
Bachelor of Arts, Human Resource Management & Services -
University of Phoenix