Jakeline Gonzalez
San Diego,CA
Summary
Well Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas.
Overview
5
5
years of professional experience
Work History
Cashier/Server
Burgers Bait And Beer
San Diego, CA
04.2024 - Current
- Greeted customers entering and responded promptly
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cashier
Harvest Ranch Markets
El Cajon, CA
12.2023 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Stocked shelves with merchandise when needed
- Answered customer inquiries regarding store policies and procedures
- Processed returns and exchanges of merchandise in accordance with store policies.
Front End Supervisor
Manolos farmers market
San Diego, CA
10.2020 - 03.2024
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction
- Maintained accurate records of inventory, sales, and employees
- Trained new employees in customer service techniques and store policies
- Conducted regular performance evaluations of front end personnel.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Created employee schedules to align coverage with forecasted demands.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Maintained accurate records of sales and financial transactions.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
Cashier
Wendy's
Chula Vista, CA
06.2019 - 04.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Processed orders on POS system and accepted cash and charge payments.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
Education
High School Diploma -
Serra High School
San Diego, CASkills
- POS Systems
- Product Recommendations
- Drawer balancing
- Cash Handling
- Customer Assistance
- Payment Collection
- Returns processing
- Customer Service
- Cash Register Operation
- Payment Processing
- ID Verification
- Inventory Management
- Time management skills
- Order Taking
- Retail Merchandising
- Ordering and stocking
- POS system operations
- Proficient in [Software]
- Product Knowledge
- Loss Prevention
- Customer service excellence
Timeline
Cashier/Server
Burgers Bait And Beer
04.2024 - Current
Cashier
Harvest Ranch Markets
12.2023 - 04.2024
Front End Supervisor
Manolos farmers market
10.2020 - 03.2024
Cashier
Wendy's
06.2019 - 04.2020
High School Diploma -
Serra High School