Jakelle Webb
Conyers,GA
Summary
Dedicated to delivering high-quality results and thriving in fast-paced environments. Strong attention to detail ensures accuracy and precision in all tasks. Loyalty and respect for colleagues foster a positive work culture, while honesty and outgoing nature contribute to effective communication. Embraces challenges as opportunities for growth and excels both as a team leader and player.
Overview
5
5
years of professional experience
Work History
Patient Care Advocate
Express Scripts
Norcross, GA
01.2024 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Spearheaded initiatives to improve the overall patient experience, resulting in increased satisfaction scores and positive feedback from patients and families.
- Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained confidentiality of patient data and condition to safeguard health information.
Assistant Manager
Coast Dental
Conyers, GA
02.2022 - 12.2023
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Prepared monthly sales reports and presented them to senior management
- Maintained accurate records of sales transactions using point-of-sale systems
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently
- Led and directed team members on effective methods, operations and procedures
- Oversaw daily financial transactions and managed cash flow to support profitability
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Developed training modules and documentation to train staff
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Conducted monthly meetings to create business plans to drive successful monthly business
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys
- Assisted with new employee training and conducted performance reviews to track overall progress
- Coordinated employee schedules according to staff availability and processed time-off requests.
Clerk
QuikTrip
Carrollton, GA
08.2021 - 01.2022
Lead Cashier
STEVE MADDEN
US
04.2021 - 08.2021
Executive Assistant
RBRO ALL MAINTENANCE
US
05.2019 - 12.2019
- Identified ways to improve efficiency in operations and implemented process changes
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment
- Managed and coordinated multiple projects while ensuring timely completion
- Focused on learning new skills and staying updated with industry changes
- Performed routine and scheduled maintenance services
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Education
Bachelor Of Arts (B.A.) In Political Science Candidate -
University Of West Georgia
Carrollton, GA05.2025
Skills
- Strong customer service and organizational skills
- Customer Service
- Money Handling
- Comprehensive knowledge of retail sales and merchandising
- Experience in filing claims and paperwork
- Extensive knowledge of sports accessories, apparel and footwear
- In-depth knowledge of branding, retail marketing, and sales management
- Detail oriented
- Dependable
- Punctual and Prompt
- Comprehensive knowledge of Internet Explorer and Microsoft Word
- Strong secretarial skills
- Experience as personal assistance
Additional Information
2
References
- Tanya Young, Director Of Commercial Lending, Citizens Trust Bank, (404) 316-1280, tanyayoung2003@yahoo.com
- Dr. Shayla Browner, Dentist, Coast Dental Conyers, (678) 780-1520, drshaylab@gmail.com
- Jayla Butler, Regional Manager, Summit Spine And Joint Center, (404) 483-8435, Family Friend, sjbutler73@yahoo.com
Timeline
Patient Care Advocate
Express Scripts
01.2024 - Current
Assistant Manager
Coast Dental
02.2022 - 12.2023
Clerk
QuikTrip
08.2021 - 01.2022
Lead Cashier
STEVE MADDEN
04.2021 - 08.2021
Executive Assistant
RBRO ALL MAINTENANCE
05.2019 - 12.2019
Bachelor Of Arts (B.A.) In Political Science Candidate -
University Of West Georgia