Sanaa Modi
Houston,USA
Summary
Dedicated Customer Service professional with extensive experience in restaurants and call centers. Skilled in addressing technical issues and resolving customer concerns to enhance service quality. Aspiring to leverage strong communication skills as a Licensed Pharmacy Technician in healthcare. Authorized to work in the US and open to relocation.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Patient Care Advocate
Sagility
Houston, TX
11.2025 - 02.2026
- Guided patients in medication management by scheduling reminders via text or email.
- Update patient information such as shipping address, phone number, and payment method.
- Assisted patients by identifying appropriate departments for their inquiries.
Seasonal Sales Associate
Salelytics
Appleton, WI
08.2025 - 12.2025
- Provided exceptional customer service to existing and prospect clients.
- Facilitated effective communication with customers during meetings. Effectively communicated with customers and team members throughout meetings.
- Assessed client eligibility for MAPD, PDP, DSNP, CSNP, and ISNP.
Insurance Sales Agent
TRANZACT
Fort Lee, NJ
07.2024 - 12.2024
- Facilitated enrollment of clients into suitable Medicare coverage, ensuring clarity and understanding of the application process.
- Presented tailored plans based on clients' specific needs.
- Handled inbound and outbound calls from clients seeking additional or affordable Medicare coverage.
Healthcare Customer Service Representative
TTEC-Houston
Houston, TX
10.2023 - 06.2024
- Processed medical payment transactions to ensure timely and accurate reimbursements.
- Distributed information on insurance benefits to enhance member understanding.
- Updated member demographic data to ensure accurate member records.
Customer Care Representative
iQor/Priority Health
Grand Rapids, MI
07.2022 - 06.2023
- Supplied members with coverage information, including DED, MOOP, COIN, and COPAY, to enhance understanding of healthcare benefits.
- Distributed members' healthcare documents via mail, email, or fax to ensure timely access to important information.
- Updated members' Home Address, Phone Number, Email Address and EFT.
- Recorded reasons for member calls to maintain accurate and comprehensive records for future reference.
Dishwasher/Food Prep
PIADA Italian Street Food
Houston, TX
11.2021 - 03.2022
- Prepared a variety of dishes including fried calamari, crispy chicken, grilled meats, and roasted vegetables to support menu offerings.
- Washed and sorted various restaurant dishes to maintain cleanliness and efficiency during service.
- Cleaned and sanitized tables, swept and mopped floors, and disposed of trash to uphold a hygienic dining environment.
Healthcare Customer Service Representative
Teleperformance/CVS Pharmacy
Houston, TX
10.2021 - 11.2021
- Processed prescription drug orders, ensuring timely access for members.
- Communicated prescription drug status updates, keeping members informed throughout the process.
- Updated member account records, enhancing data accuracy for service delivery.
Customer Service Representative
Staffmark/AT&T
Houston, TX
09.2021 - 10.2021
- Resolved member issues with AT&T electronics, improving user satisfaction.
- Explained service promotions to members, helping them select optimal services.
- Answered inquiries about AT&T accounts to enhance customer understanding.
Customer Service Representative
Sourcepoint Mortgage/Freedom Mortgage
Houston, TX
08.2021 - 09.2021
- Resolved customer inquiries regarding mortgage accounts, ensuring clarity and satisfaction.
- Updated and maintained customer insurance records for property and liability coverage, supporting accurate policy management.
- Investigated customer complaints and corrected records to enhance service accuracy and customer trust.
Customer Service Consultant
Sutherland Global Services/Toyota Financial Services
Houston, TX
11.2020 - 04.2021
- Resolved customer issues with a focus on effective solutions and enhancing overall customer experience.
- Verified and updated account information to ensure customer satisfaction and accuracy.
- Reviewed billing statements, due dates, and late fees to maintain clear communication with customers.
- Distributed and reviewed important documents to ensure accuracy and completeness.
Survey Research Interviewer
Reconnaissance Market Research
Houston, TX
09.2019 - 10.2019
- Conducted surveys and collected data through interviews, questionnaires, focus groups, and public opinion polls to inform decision-making.
- Monitored and evaluated survey progress and performance using sample disposition reports and response rate calculations to ensure data integrity.
- Reviewed, classified, and recorded survey data for accurate computer analysis and reporting.
Healthcare Customer Service Representative
Adecco
Houston, TX
11.2018 - 12.2018
- Validated medical information for members to ensure accuracy.
- Modified member account information to reflect current data.
- Provided essential healthcare information to assist members.
Independent Sales Associate
Aflac-Houston
Houston, TX
06.2018 - 11.2018
- Called business owners daily to assess supplemental employee benefits needs.
- Visited business buildings to present Aflac services and engage potential clients.
- Completed online courses to deepen understanding of insurance policies and attended job meetings to refine sales skills.
Healthcare Customer Service Representative
Teletech/UnitedHealthcare Group
Houston, TX
10.2017 - 02.2018
- Resolved member issues effectively, promoting satisfaction and loyalty.
- Delivered accurate information to members, reinforcing trust and reliability.
- Answered member inquiries professionally to enhance communication.
Dishwasher/Food Prep
Grimaldi's Coal Brick Oven Pizzeria
Houston, TX
02.2016 - 10.2017
- Prepared vegetables for salads and pizza toppings, contributing to timely meal service.
- Operated restaurant washing machine to effectively wash plates, silverware, pizza pans, dough trays, and other kitchen equipment, ensuring sanitation standards.
- Swept and mopped kitchen floors and organized items to maintain a clean and safe work environment.
- Removed trash bags from kitchen and transported to outdoor recycling bin.
Education
High school diploma -
Sharpstown High School
Houston, TX06-2012
Graduate Certificate - Pharmacology
CHCP
Houston, TX08-2026
Skills
- Patient care
- Customer service
- Effective communication
- Team collaboration
- Problem resolution
- Time management
- Issue resolution
- Documentation
- Crisis management
- Member account management
- De-escalation techniques
- Healthcare processes
- Strong teamwork
- Benefits coordination
- CRM software proficiency
- Microsoft office expertise
- Payment processing
- Inbound and outbound calling
- Data protection
- Dispute resolution
- Product knowledge
- Professional demeanor
- Task prioritization
- Decision-making
- Healthcare technology
- Workflow prioritization
- Client relations
- Advocacy skills
- Appointment management
- Healthcare communication
- Medication management
- Regulatory compliance
- Case management experience
- Client documentation
- Patient education
- Relationship building
- Communication skills
- Client compassion
- Follow Up care
- Insurance assistance
- HIPAA compliance
- Progress tracking
- Organizational skills
- Communication etiquette
- Medicare policy knowledge
Certification
- CPR Certification
- Food Handler Certification
Personal Information
Willing To Relocate: Anywhere
Languages
Arabic
Native/ Bilingual
English
Professional
Timeline
Patient Care Advocate
Sagility
11.2025 - 02.2026
Seasonal Sales Associate
Salelytics
08.2025 - 12.2025
Insurance Sales Agent
TRANZACT
07.2024 - 12.2024
Healthcare Customer Service Representative
TTEC-Houston
10.2023 - 06.2024
Customer Care Representative
iQor/Priority Health
07.2022 - 06.2023
Dishwasher/Food Prep
PIADA Italian Street Food
11.2021 - 03.2022
Healthcare Customer Service Representative
Teleperformance/CVS Pharmacy
10.2021 - 11.2021
Customer Service Representative
Staffmark/AT&T
09.2021 - 10.2021
Customer Service Representative
Sourcepoint Mortgage/Freedom Mortgage
08.2021 - 09.2021
Customer Service Consultant
Sutherland Global Services/Toyota Financial Services
11.2020 - 04.2021
Survey Research Interviewer
Reconnaissance Market Research
09.2019 - 10.2019
Healthcare Customer Service Representative
Adecco
11.2018 - 12.2018
Independent Sales Associate
Aflac-Houston
06.2018 - 11.2018
Healthcare Customer Service Representative
Teletech/UnitedHealthcare Group
10.2017 - 02.2018
Dishwasher/Food Prep
Grimaldi's Coal Brick Oven Pizzeria
02.2016 - 10.2017
High school diploma -
Sharpstown High School
Graduate Certificate - Pharmacology
CHCP