Rachel Brosnan
Clover,SC
Summary
Entry-level Job Title familiar with patients rights and assistance programs. Friendly team player with talent for operating in fast-paced, dynamic environments. Responsible Job Title adept at supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing Number years of experience in field. Resourceful Patient Advocate offering Number years of hospital experience. Versed in collaborating with insurance companies and completing paperwork. Passionate about patient care. Energetic Job Title dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Knowledgeable Job Title highly effective at satisfying patient care needs while eliminating unnecessary hospital burdens. Broad knowledge of healthcare services and levels of care, financial options and insurance coverage scope. Known for working positively with care team members to reach creative solutions. Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with Number years in Type healthcare environments. Excellent knowledge of care options, financial impacts and insurance. Hardworking Patient Care Coordinator bringing Number years of experience in healthcare. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions. Resourceful Patient Care Coordinator offering Number years of progressive healthcare experience. Well-developed program management and administration skills. Proficient Job title committed to improving patient care and reducing burden on hospital systems with unnecessary procedures and readmissions. Dedicated to optimizing care while minimizing costs to patient and provider. Consistent success reaching creative solutions that meet or exceed requirements. Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Motivated Job Title knowledgeable in healthcare management, hospital operations and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy. Talented Patient Care Coordinator focused on care planning and case management. Number+ years as Registered Nurse offering direct patient care in multiple departments. Experience working in regional hospital settings and large physician practices. Committed Job Title offers Number years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Motivated Job Title enthusiastic about helping patients navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Friendly Patient Advocate trained in Type software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Dedicated Job Title highly effective at getting patients connected with valuable resources. Technologically savvy and successful managing large caseloads. Number years of success career experience in large hospital environments. Skilled Patient Care Coordinator familiar with case management and care planning. Number-year history as Registered Nurse working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination. Enthusiastic Job Title motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with Number years of healthcare experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
New York Presbyterian Columbia Medical Center
06.2006 - 02.2010
- Completed documentation of care, hospital actions, and patient activities.
- Developed rapport to create safe and trusting environment for care.
- Facilitated communication between hospital departments.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Monitored progress and documented patient health status changes to keep care team updated.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored ongoing care and proactively corrected problems.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Connected patients with available community and charitable resources.
- Maintained clean, safe, and well-organized patient environment.
- Liaised between hospital departments to facilitate effective communication.
- Worked with patients and families to develop future plans and discuss care actions.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
Intake Coordinator
Dreitzer Women And Children Program- Palladia
01.2005 - 05.2006
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated client access to supportive services such as housing and job placement.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Attended case reviews and provided feedback on client progress.
- Organized paperwork such as charts and reports for office and patient needs.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Completed intake assessment forms and filed clients' charts.
- Coordinated multidisciplinary teams to facilitate and deliver necessary client services.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Assessed clients' needs and determined eligibility for intake services.
- Built relationships with community agencies for timely service referrals.
- Entered referrals into appropriate system based on type of referral obtained.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Education
Education
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Medical Terminology
- Patient Care
- Patient Health Information Privacy
- Demographics Information
- Patient Correspondence
- Process Improvement
- Emergency Situations
- Confidentiality Requirements
- Patient Rights
- Patient Flow
- Behavior Redirection
- Customer Satisfaction
- Benefits Verifications
- Customer Experience
- Patient Issue Resolution
- Patient Education
- Patient Information Management
- Reviewing Patient Information
- Office Supplies and Inventory
- Care Improvement
- Activity Monitoring
- Medical Services Administration
- Word Processing
- Claim Processing
- Care Plan Assessment
- Patient Interviewing Skills
- Scheduling
- Accounts Payable and Accounts Receivable
- Multi-Line Telephone Systems
- Organize Community Support
- Floor Assignments
- Project Requirements
- Medical Filing
- Medical Transcription
- Registration Paperwork
- Claims Handling and Coverage Verification
- Spanish Fluency
- Forms and Spreadsheet Creation
- Clerical and Filing Support
- Clinical Quality Program Standards
- Database Coordination
- Caseload Management
- Referral Processing
- Project Management
- Organizational Skills
- Healthcare Operations
- Multitasking Abilities
- Organizational Standards
- Spreadsheet Tracking
- Knowledge of State Regulations
Accomplishments
- Managed caseload of Number patients each month.
- Earned "Award" for reason.
- Developed improved tracking and assessment system to increase patient care standards.
- Awarded "Title" in Year.
- Resolved Number+ problems every day with first-rate strengths in conflict resolution and problem solving.
- Implemented improved tracking system to increase efficiency of support.
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
- Recognized as a consistently helpful and supportive professional by patients and staff alike.
- Reduced total quarterly complaints from Number to Number.
Certification
- Area of certification Training - Timeframe
- Certified Job Title, Company Name - Timeframe
Timeline
Patient Care Advocate
New York Presbyterian Columbia Medical Center
06.2006 - 02.2010
Intake Coordinator
Dreitzer Women And Children Program- Palladia
01.2005 - 05.2006
Education
Bronx Community College of The City University of New York
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