Monica Powell
Leasing Professional
Clover,SC
Summary
Results-driven apartment leasing professional with a strong record of high-volume lead generation, CRM-based follow-up, and prospect-to-resident conversion. Generated $513K+ in rental revenue while increasing occupancy through consultative sales, exceptional customer service, and relationship building. Thrives in fast-paced leasing environments and collaborates effectively with property operations to deliver an outstanding resident experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Real Estate Associate / Client Relations Specialist
Coldwell Banker Real Estate
Columbus, OH
10.2021 - 11.2025
- Utilized CRM systems to manage high-volume leads, automate outreach, and maintain consistent communication with clients and stakeholders.
- Coordinated transactions as project manager, liaising with multiple parties (clients, lenders, appraisers) to ensure timely completions.
- Supported property operations, including short-term rental (Airbnb) management and client coordination.
- Built repeat client relationships through strong follow-up and service delivery.
Leasing Agent
F&W Properties
Columbus, OH
06.2024 - 12.2024
- Leased 40+ units, driving occupancy growth from 40% to 92%.
- Increased property occupancy through targeted lead engagement, efficient unit showings and follow up
- Managed high-volume outbound calls, prospect nurturing, and lease conversions to maximize occupancy rates.
Restaurant Manager
Roosters
Columbus, OH
05.2018 - 11.2021
- Led a team of 15+ in a high-volume, customer-focused environment, overseeing onboarding, training, scheduling, and daily operations.
- Delivered exceptional guest service, resolved issues promptly, and maintained operational efficiency in fast-paced setting.
Education
B.S.J. - Strategic Communications, Marketing
Ohio University
Athens, OH05.2019
Skills
- Leasing & Occupancy Optimization
- Property management
- Residential real estate
- High-volume lead conversion
- Client relationship building
- Property marketing
- Document preparation
- Contract coordination
- Multitasking in fast-paced environments
- Microsoft Office Suite
- CRM software
Certification
Hondros College of Real Estate, Gahanna, OH, Ohio Real Estate License, 10/01/21
Timeline
Leasing Agent
F&W Properties
06.2024 - 12.2024
Real Estate Associate / Client Relations Specialist
Coldwell Banker Real Estate
10.2021 - 11.2025
Restaurant Manager
Roosters
05.2018 - 11.2021
B.S.J. - Strategic Communications, Marketing
Ohio University