Susan Tennison
Godley,TX
Summary
To continue learning in a positive and rewarding environment
Professional in patient care with solid experience in advocacy and support services. Consistently delivers impactful results through strong team collaboration and adaptability to changing needs. Skilled in patient communication, conflict resolution, and navigating healthcare systems. Known for reliability, empathy, and strong focus on achieving positive outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Family Healthcare Associates
Arlington, TX
01.2018 - Current
- Working closely with the ACO program director to close any gaps in healthcare.
- Working with eight doctors to make sure that each and every patient has the proper care to meet their individual health care needs.
- Scheduling appointment for test needed.
Office Assistant
Rajan Dermatology
Fort Worth, TX
10.2023 - 09.2025
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Front Desk Receptionist
Touch of Grace Family Medicine
Arlington
01.2022 - 10.2023
- Managed front desk operations, ensuring efficient guest check-ins and check-outs.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Maintained accurate records of appointments, reservations, and customer inquiries using property management software.
- Developed training materials for new staff to improve onboarding efficiency and service consistency.
Dermatologist's Assistant
US Dermatology
Fort Worth, TX
01.2019 - 04.2021
- Assisted in patient consultations, documenting medical histories and ensuring accurate records.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on skincare routines and post-treatment care to enhance outcomes.
- Conducted preliminary skin assessments, identifying potential issues for physician review.
- Reduced wait times for patients by promptly preparing examination rooms between appointments with attention to detail and cleanliness standards.
- Improved clinic efficiency by managing appointment scheduling, patient record updates, and follow-up communications.
- Facilitated smooth clinic operations by effectively managing supply inventory levels and placing orders when needed.
- Enhanced patient care by providing skilled support to the dermatologist during procedures and consultations.
- Promoted a hygienic environment through diligent sterilization of equipment and adherence to infection control protocols.
- Ensured proper disposal of hazardous waste materials according to regulatory guidelines to maintain a safe working environment.
- Supported dermatologist in conducting biopsies, cryotherapy, and other minor surgical procedures for optimal results.
- Provided exceptional customer service while welcoming patients into the practice and addressing any questions or concerns they may have had.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Surgery Coordinator/Office Management/Front Office
Center for Skin and Cosmetic Dermatology
Fort Worth, TX
01.2009 - 01.2017
- Scheduling patients appointments and cancellations.
- Preparing patient daily files/accounts.
- Call center, insurance verification.
- Front office daily accounts receivable and daily balancing of accounts.
- Daily scheduling of MOHS surgery, scheduling of consults and follow up appointments for the surgeon.
- Ordering of supplies, training of new employees.
Chiropractic Assistant
A&M Chiropractic
Arlington, TX
01.2007 - 01.2009
- Scheduling patients appointments and cancellations.
- Preparing patient accounts.
- Billing insurance companies for claims.
- Insurance verification.
- X-ray processing.
- Assisting doctors, Patient therapy.
- Front office daily accounts receivable and daily balancing of accounts.
Chiropractic Assistant
Polson Family Chiropractic
Mansfield, TX
01.2006 - 01.2007
- Scheduling patient appointments.
- Preparing patient accounts.
- Billing patients and insurance companies.
- Insurance verification.
- X-ray processing.
- Accounts receivable/daily account balance.
Accounting Clerk
AMR Corporation
Fort Worth, TX
01.2005 - 01.2006
- Cargo Revenue Accounting - 13 Caribbean Accounts.
- Prepare and maintain monthly reports.
- Prepare financial reports for assigned accounts for Vice President.
- Review discrepancies on accounts.
- Analyze accounts for discrepancies on monthly deposits.
- Verify and resolve credit/debit adjustments to ledger.
Purchasing Agent
Verizon Information Services
DFW Airport, TX
01.1995 - 01.2003
- Approval/entry of contract purchase orders.
- Approval/negotiation of contract pricing.
- Implemented best pricing practices.
- Process/approval of credit applications.
- Data entry of purchase orders into company database.
- Verification and maintenance of Certificate of Insurance for vendors.
- Supervisor of three employees.
Education
Bachelor of Arts -
Tarrant County College
Business Mgmt - undefined
Northwood University
Skills
- Multitasking
- Patient care
- First aid and safety
- Organizational skills
- HIPAA compliance
- Verbal and written communication
- Patient education
- Relationship building
- Client documentation
- Medical terminology
- Medication administration
- Care planning
- Documentation
- Appointment scheduling
- Follow-up care
- Scheduling
- Quality assurance
- Insurance practices
- Care plan management
- Healthcare
- Healthcare operations
- Empathy display
- Progress documentation
- Case management
- Administrative supervision
- Insurance navigation
- Client safety and first aid
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Customer follow-up
- Money handling
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Patient registration
- Data entry
- Insurance verification
- Conflict resolution
- Payment processing
- Intake assessment
- Records maintenance
- EMR
- Pre-admission requests
Certification
- Notary Public, Texas
- CPR/AED Certified
Timeline
Office Assistant
Rajan Dermatology
10.2023 - 09.2025
Front Desk Receptionist
Touch of Grace Family Medicine
01.2022 - 10.2023
Dermatologist's Assistant
US Dermatology
01.2019 - 04.2021
Patient Care Advocate
Family Healthcare Associates
01.2018 - Current
Surgery Coordinator/Office Management/Front Office
Center for Skin and Cosmetic Dermatology
01.2009 - 01.2017
Chiropractic Assistant
A&M Chiropractic
01.2007 - 01.2009
Chiropractic Assistant
Polson Family Chiropractic
01.2006 - 01.2007
Accounting Clerk
AMR Corporation
01.2005 - 01.2006
Purchasing Agent
Verizon Information Services
01.1995 - 01.2003
Business Mgmt - undefined
Northwood University
Bachelor of Arts -
Tarrant County College