Carla Alamo
Winter Haven,FL
Summary
Dynamic Patient Care Advocate with Cigna, skilled in enhancing patient satisfaction through effective communication and advocacy. Expert in client documentation and organizational skills, successfully resolved complex inquiries and educated patients on benefits, leading to improved care continuity. Proven ability to multitask while training new staff on best practices in patient engagement.
Overview
2
2
years of professional experience
Work History
Patient Care Advocate
Cigna
03.2024 - 03.2026
- Provided support to patients navigating healthcare benefits and services.
- Assisted in resolving patient inquiries regarding claims and coverage issues.
- Educated patients on policy options, ensuring understanding of benefits available.
- Collaborated with healthcare providers to enhance patient satisfaction and care continuity.
- Trained new staff on best practices for patient engagement and advocacy strategies.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Education
Associate of Science - Early Education
Universidad Central De Bayamon
Bayamon, PR05.2014
Skills
- Multitasking
- Patient care
- First aid and safety
- Organizational skills
- Client documentation
- Customer service
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Advocate
Cigna
03.2024 - 03.2026
Associate of Science - Early Education
Universidad Central De Bayamon