Mortricia Ray
Fairview Heights,IL
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Shiftkey
03.2023 - Current
- Administer medication to residents in a rehab and psychiatric care facility
- Assess residents on admission and document appropriately as condition changes
- Ability to adequately assess and reassess residents' pain, utilize appropriate pain management techniques, and education resident and family on pain management.
- Facilitated communication between patients and healthcare providers to enhance care experience.
- Resolved patient inquiries and concerns, ensuring timely and effective support.
- Educated patients on treatment options and healthcare resources available to them.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
Pharmacy Technician
Blink Rx
12.2024 - 04.2025
- Verified prescription orders for completeness and accuracy before dispensing.
- Conducted medication reconciliation to prevent discrepancies in patient records.
- Assisted in compliance audits ensuring adherence to regulatory standards and protocols.
- Managed medication distribution and inventory control for inpatient pharmacy operations.
- Collaborated with healthcare teams to ensure accurate medication administration.
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
Supervisor/Direct Support Professional
Easter Seals
02.2024 - 12.2024
- Supervised daily operations to ensure compliance with organizational standards and regulatory requirements.
- Coordinated with cross-functional teams to develop programs that align with organizational goals and client needs.
- Monitored program outcomes, analyzing data to inform strategic decisions for service enhancement.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Insurance Agent
Cut Rate Insurance
01.2023 - 01.2024
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling technique
- Negotiated favorable terms for clients with carriers while maintaining strict adherence to underwriting guidelines.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
- Increased policy renewal rates with personalized follow-up strategies.
- Generated quotes and proposals for clients to match individual needs.
- Educated clients on insurance policies and procedures.
Pharmacy Technician
AlixaRx Long Term Care Pharmacy
09.2022 - 12.2022
- Managed medication inventory, conducting regular audits to minimize discrepancies and prevent stockouts.
- Supervised daily pharmacy operations, ensuring compliance with regulations and safety protocols.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Infusion Pharmacy Technician
Coram Infusion
07.2021 - 09.2022
- Compounded sterile and non-sterile medications adhering to safety and quality standards.
- Managed inventory control for pharmaceuticals, ensuring timely availability of essential supplies.
- Collaborated with healthcare professionals to optimize patient care through tailored medication therapies.
- Assisted in preparing reports on medication utilization and inventory trends for strategic planning purposes.
- Ensured accuracy in prescription filling, minimizing errors through diligent review processes.
- Assisted pharmacists in monitoring drug therapies, contributing to optimal patient care and reduced adverse effects.
- Facilitated seamless transitions between different phases of treatment plans by coordinating with interdisciplinary teams such as nursing staff or home health agencies.
Medical Records Auditor
Ciox Health
05.2021 - 05.2022
- Conducted comprehensive audits of medical records to ensure compliance with regulatory standards.
- Collaborated with healthcare providers to rectify discrepancies and enhance documentation accuracy.
- Utilized electronic health record systems to track audit findings and implement corrective actions.
- Developed and refined audit processes, improving overall efficiency in record management workflows.
- Evaluated electronic health record systems for potential improvements, contributing to more efficient data management processes.
- Enhanced patient privacy by implementing strict security protocols for medical record access.
- Identified discrepancies within medical records, leading to the correction of vital patient information.
Chart Abstractor Analyst
Medisource
05.2021 - 07.2021
- Analyzed and abstracted clinical data from patient charts to ensure accuracy and completeness.
- Collaborated with healthcare professionals to clarify documentation and resolve discrepancies in patient records.
- Developed and implemented streamlined processes for data abstraction, improving efficiency in chart reviews.
- Boosted hospital revenue through accurate coding practices while abstracting diagnosis codes from patients'' charts for billing purposes.
- Streamlined chart abstraction processes, resulting in improved efficiency and productivity.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
Clinical Review Specialist
Prime Therapeutics
11.2020 - 02.2021
- As a pharmacy technician I generally worked under the direct supervision of a licensed pharmacist.
- A typical assignment consist of working for a variety of locations (usually in community, retail, and hospital pharmacies), but also work for long term care facilities, pharmaceutical manufacturers, third party insurance companies, computer software companies, or in government or teaching.
- Medical chart reviewing.
- Job duties include dispensing prescription drugs and other medical devices to patients and instructing on their use.
- I also perform administrative duties in pharmaceutical practice, such as reviewing prescription requests with doctor offices and insurance companies to ensure correct medications are provided and payment is received patient demographic in the system.
- Process claims and prior authorization to fill medication requests and data entry.
- Completed intake review that physicians office requested.
- Review charts and does clinical research for files in Epic systems.
- Call prescriber office to verify members information.
- Enter data that was required to complete denials and appeals thru eFax and Rightfax.
Physician Billing Specialist
Washington University in St. Louis
09.2019 - 12.2019
- Transcribe medical information from physician and perform collection follow up with specific financial clarifications such as commercial insurance, Medicare and Medicaid.
- Analyzed and obtain patient insurance information in Epic.
- Typing Project management Process and maintain work queues in Epic.
- Verify patient copays in Epic.
- Prior authorizations and appeals Process patient payments.
- Payment remittance EOB.
- ICD-9 and CPT coding.
Certified Medication Technician
Cape Albeon
06.2015 - 11.2018
- Administered medications accurately to residents, ensuring compliance with safety protocols.
- Monitored patient responses to medications, reporting changes to nursing staff promptly.
- Maintained accurate medication records and documentation in accordance with regulatory standards.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Participated in interdisciplinary team meetings to discuss patient progress, medication adjustments, or other pertinent topics related to patient care.
Education
General Studies - Health Education
Southwestern Illinois College
Belleville, IL06.2009
Some college -
Trade school - undefined
Master - Management
Skills
- Multitasking
- Organizational skills
- HIPAA compliance
- Claims processing
- Client documentation
- Medication administration
- Patient education
- Scheduling
- Quality assurance
- Insurance practices
- Project management
- Interdepartmental collaboration
- Organizational standards
- Nursing
- State regulations
- Multitasking and organization
Certification
- Pharmacy Intern License
- Registered Pharmacy Technician
- Certified Professional Coder
- Pharmacy Technician License
- Driver's License
- Certified Medication Aide
- PTCB Certification
- RHIA
- Pharmacy Technician Certification
- CPR Certification
- Epic Certification
- Medical Coding Certification
- AED Certification
- Pharmacy Technician (October 2018)
- Certified in Missouri and Illinois also Arizona
- Insulin (August 2018)
- Certified Phlebotomist (June 2010)
- Certified Medication Technician (March 2008)
- Medical records (CNA) (March 2001)
- Medical documentation BLS Certification (June 2023 to June 2025)
- Compact State Nurse License
- Certified Medical Assistant
- Certified Coding Specialist
- Certified Home Health Aide
- Certified Benefits Professional
- Professional In Human Resources
- Certified Patient Care Technician/Assistant
- Certified Tumor Registrar
- LMHC
- Class E
- First Aid Certification
- State Tested Nursing Assistant
- LMFT
- Confidential Clearance
- Certified Compensation Professional
- AHIMA
- Medical Billing Certification
- IV Certification
- CNA II
- Certified Employee Benefit Specialist
- Life Insurance License
- Geriatric Nursing Assistant
Languages
English
Korean
Timeline
Pharmacy Technician
Blink Rx
12.2024 - 04.2025
Supervisor/Direct Support Professional
Easter Seals
02.2024 - 12.2024
Patient Care Advocate
Shiftkey
03.2023 - Current
Insurance Agent
Cut Rate Insurance
01.2023 - 01.2024
Pharmacy Technician
AlixaRx Long Term Care Pharmacy
09.2022 - 12.2022
Infusion Pharmacy Technician
Coram Infusion
07.2021 - 09.2022
Medical Records Auditor
Ciox Health
05.2021 - 05.2022
Chart Abstractor Analyst
Medisource
05.2021 - 07.2021
Clinical Review Specialist
Prime Therapeutics
11.2020 - 02.2021
Physician Billing Specialist
Washington University in St. Louis
09.2019 - 12.2019
Certified Medication Technician
Cape Albeon
06.2015 - 11.2018
Trade school - undefined
Master - Management
General Studies - Health Education
Southwestern Illinois College
Some college -
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Healthcare
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer