Jakelyn Perez
Walmart
Escondido,CA
3
Languages
5
years of professional experience
Customer service professional specializing in complaint resolution and cash handling. Trained new employees and maintained operational efficiency while achieving sales goals and creating a welcoming environment. Skilled in veterinary assistance, including blood smears and medication calculations, ensuring quality care and client satisfaction. Delivers exceptional service in fast-paced settings.
Work History
Customer Service Cashier
1 Year 8 Months- Maintained clean, organized workspace to create welcoming environment for customers.
- Resolved customer complaints professionally, enhancing customer loyalty.
- Resolved customer complaints professionally, strengthening customer loyalty.
- Developed strong relationships with customers, driving loyalty and repeat business.
- Promoted store loyalty programs to enhance customer engagement and retention.
Warehouse Worker
5 Months- Loaded, unloaded, and transported materials between storage and production areas.
- Consistently lifted materials weighing up to 50 pounds.
- Inspected incoming shipments for quality control before proper storage.
- Conducted regular safety inspections, proactively addressing hazards to uphold safety standards.
Cashier Team Lead
2 Years 5 Months- Executed store opening, closing, and shift-change procedures while maintaining accurate logs.
- Assisted customers by addressing inquiries and fulfilling requests promptly.
- Trained and mentored new cashiers to improve performance and service quality.
- Scheduled team member breaks to ensure fairness and optimize coverage during peak times.
Education
Vet Assisitant - Veterinary Science
Skills
Customer service and satisfaction
Leadership
Refund processing
Product knowledge
Upselling techniques
Cash handling
Customer support
Creative problem solving
Customer relationship management
Employee training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Full Professional
Timeline
Customer Service Cashier
Walmart
02.2025 - CurrentRead More
Warehouse Worker
Amazon
08.2024 - 01.2025Read More
Cashier Team Lead
Phil’s BBQ
03.2022 - 08.2024Read More
Pima Medical Institute
Vet Assisitant from Veterinary Science
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