Jakeob Eskew
Operations Manager
Phoenix,AZ
Summary
Seasoned Operations Manager with 10+ years of experience working fast paced/high volume Hospitality With the PGA Tour. US Open/PGA Championship/Presidents Cup/Players Championship/Waste Management/Tour Championship. Overseeing the successful service of, on average, over 10,000 daily hospitality guests for 3 services a day - as well as over 1 million dollars in General Concessions throughout a tournament.
Proven in applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success. Prioritizing improving processes, increasing productivity and spotting areas in need of improvement in order to implement changes with a strategic approach.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Hospitality Operations Manager
Proof Of The Pudding
01.2020 - 01.2024
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among 30 unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Hospitality Operations
Levy Golf
01.2014 - 01.2020
- Motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maximized team productivity by expertly coordinating kitchen activities with front-of-house staff for seamless and service.
- Maintained food and beverage inventory, strategically monitoring demand and supporting large-scale hospitality operations with abundant supply.
- Directed wait staff and kitchen personnel in customer-focused retail and hospitality operations, fielding concerns and adapting to clientele requests.
Education
Associate of Arts - Business
Santa Fe College
Gainesville, FL 03.2008 - 08.2011
Skills
Operations management
undefinedCertification
Forklift Certified, Hertz - Current
Timeline
Forklift Certified, Hertz - Current
07-2022
Hospitality Operations Manager
Proof Of The Pudding
01.2020 - 01.2024
Hospitality Operations
Levy Golf
01.2014 - 01.2020
Associate of Arts - Business
Santa Fe College
03.2008 - 08.2011
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