Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakeria Staten

Greenville,NC

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Focus
Greenville, NC
07.2024 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Home Health Caregiver

Health-Pro Homecare services
Winterville, NC
10.2023 - 07.2024
  • Developed individualized care plans based on assessments of clients' needs and preferences.
  • Directed patients in prescribed exercises or in use of braces or artificial limbs.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Delivered high level of assistance with cooking, meal preparation and shopping.

Customer Service Cashier

Walmart
Greenville, NC
08.2022 - 10.2023
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Complied with all health and safety regulations while performing job duties.
  • Resolved customer complaints in a professional manner.
  • Offered customers carry-out service at completion of transaction.

Education

High School Diploma -

Pitt Community College
Winterville, NC
05-2025

Skills

  • Team collaboration
  • Problem resolution
  • Effective communication
  • Care planning
  • Health and safety compliance
  • Client monitoring
  • Money handling
  • Technical troubleshooting

Timeline

Customer Service Representative

Focus
07.2024 - Current

Home Health Caregiver

Health-Pro Homecare services
10.2023 - 07.2024

Customer Service Cashier

Walmart
08.2022 - 10.2023

High School Diploma -

Pitt Community College
Jakeria Staten