Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dalliyah Williams

Houston,TX

Summary

Offering strong ability to learn and adapt quickly in medical environment. Brings understanding of medical terminology and sterilization procedures, ensuring adherence to healthcare standards. Ready to use and develop skills in patient care and equipment handling in endo Tech role. Skilled healthcare professional prepared to excel in this role. Adept in endoscopic procedures with strong focus on patient care and safety. Proven ability to collaborate effectively within team and adapt to changing needs. Highly reliable and results-driven with expertise in equipment maintenance, sterilization, and patient preparation.

Overview

3
3
years of professional experience

Work History

Endoscopy Technician

Methodist Healthcare
12.2024 - Current
  • Set up endoscopy suites with equipment and supplies needed for procedures.
  • Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
  • Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
  • Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
  • Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
  • Transferred scopes to appropriate department for repairs and maintenance.
  • Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
  • Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
  • Handled transfers of scopes to various departments for maintenance and routine repairs.
  • Streamlined workflow within the endoscopy unit by effectively coordinating room schedules and ensuring prompt turnaround times between procedures.
  • Assisted with transportation of scopes for repairs and maintenance.
  • Handled setup and maintenance of patient charts, recording all information while maintaining confidentiality.
  • Kept detailed track of inventory levels and placed orders for new supplies.
  • Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
  • Setup patient charts and documented information while ensuring confidentiality.
  • Sanitized and assessed recovery rooms while following all surgical schedules.
  • Conducted sterilization of endoscopic instruments, reducing risk of infections.
  • Closely followed surgical schedules to sanitize and asses recovery rooms.

Customer Service Representative

Target
01.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.

Education

No Degree - STP.

Fortis College
Houston, TX
02-2025

High School Diploma -

Nimitz High School
05-2022

Associate of Arts -

Blinn College
Brenham, TX
02-2024

Skills

  • Endoscopic procedures
  • High-level disinfection
  • Infection control standards
  • Sterilization techniques
  • HIPAA
  • Materials management
  • Room preparation

Languages

English
Full Professional

Timeline

Endoscopy Technician

Methodist Healthcare
12.2024 - Current

Customer Service Representative

Target
01.2022 - 03.2023

No Degree - STP.

Fortis College

High School Diploma -

Nimitz High School

Associate of Arts -

Blinn College

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Dalliyah Williams