Jakia Boyd
Kosciusko,USA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Truck Driver
Swift Transportation
Memphis, TN
11.2024 - 03.2025
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Call Center Representative
Comcast Service Center
Ridgeland, MS
06.2022 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Scan Coordinator
Sunflower Food Store
Lexington, MS, US
07.2017 - 06.2022
- Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
CNA - Certified Nursing Assistant
First Choice Home Health
Yazoo City, MS, US
06.2019 - 12.2019
- As a CNA some of my responsibility include; recording my patient's health status and report it to the nurse or overseer, provide companionship and personalized care while encouraging independence and self-care, assist patients with activities of daily living, including dressing, bathing, grooming, toileting, and eating.
- Prepare meals and snacks. May include grocery shopping. Perform light housekeeping, including vacuuming, laundry, and linen changes. Assist with incontinence care. Assist with transportation need.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Truck Driving
Crw Truck Driving Training School
Jackson, MS09.2022
Certificate - CNA
Holmes Community College
Goodman, MS09.2018
Highschool Diploma -
Holmes County Central Highschool
Lexington, MS05.2018
Skills
- Microsoft office
- Technical trouble shooting
- Remote communication and collaboration tools
- Remote customer service and support
- Complex problem solving
- Safe driving
- Data analysis and reporting using remote tools
- Online research and information gathering
- Strong work ethic
- Self-motivation and discipline
- Dependable and reliable
- Attention to detail
- Class A commercial Driver's license
Certification
Certified Nursing Assistant (CNA), 03/01/19, 03/31/21
Timeline
Truck Driver
Swift Transportation
11.2024 - 03.2025
Call Center Representative
Comcast Service Center
06.2022 - 11.2024
CNA - Certified Nursing Assistant
First Choice Home Health
06.2019 - 12.2019
Scan Coordinator
Sunflower Food Store
07.2017 - 06.2022
Truck Driving
Crw Truck Driving Training School
Certificate - CNA
Holmes Community College
Highschool Diploma -
Holmes County Central Highschool