Jakia Green

As a Credit Card Account Specialist 1 at J.P. Morgan Chase I am responsible for providing frontline customer support by handling a high voume of inbound calls from credit card customers. Mhy primary duties include assisting with account inquiries, such as balances, transactions, payments, interest charges, and card features, while ensuring issues are resolved quickly and accurately. I follow strict protocols for verifying identiity, maintaining compliance with banking reguations, and documenting all customers interactions. I am required to use muitple internal systems to investigate and resove concerns, and they escalate compex issues when neccasary. Working in a fast-paced, metrics-driven environment, I am expected to meet performance goals related to call quality, efficiency, and customer satisfaction, while delivering a professional and empathetic experience to every caller.

As an Online Account Specialist for Everyday Banking at Wells Fargo, my role is to assist customers with their day-to-day banking needs through online and phone support. I help them with things like logging into thier accounts, managing gtransfers. updating personal information, and resolving issues with online or mobile banking. I also work with customers who have questions about transactions, account balances, and fees. A big part of my job is making sure their information stays secure, so i always follow proper verification steps and banking requirements. I aim to make every interaction smooth and positive by providing clear answers, solving problems efficiently, and keeping a professional, customer-focused attitude even when handling difficult situations.

As a Headquarters Specialist at Shipt HQ, I served as a central point of support for both internal teams and Shipt shoppers, helping ensure day-to-day operations ran smoothly. My responsibilities included responding to inquiries, troubleshooting issues related to orders, deliveries, or accounts, and providing timely solutions while maintaining a high level of customer service. I worked closely with various departments such as support, logistics, and members services to escalate and resolve more complex problems. I also documented trends, flagged recurring issues, and contributed to improving internal processes. This role required strong communication skills. attention to detail, and the ability to manage multiple tasks in a fast-paced, tech driven environment.