Jakia Marshall
Tomball
Summary
Experienced in coordinating resident activities, ensuring efficient scheduling and communication. Utilize strong organizational and multitasking abilities to smoothly manage residents' needs and administrative tasks. Possess knowledge of healthcare protocols and resident management, maintaining high standards of care. Proficient in resident care, offering a compassionate and dedicated approach to ensure quality care in any setting. Extensive experience in team leadership, management, customer service, and technology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resident Assistant
Sagora Senior Living
08.2023 - 10.2024
- Ensured daily care and support for residents in a residential facility.
- Supported residents in maintaining personal hygiene by aiding with bathing, grooming, and dressing.
- Monitored and documented residents' vital signs and reported any changes or concerns to the nursing staff
- Assisted with meal planning, preparation, and feeding as needed
- Maintained a clean and safe living environment for residents by performing housekeeping duties
- Attended training sessions on topics such as infection control procedures and emergency preparedness
- Demonstrated empathy, patience, and understanding when interacting with residents who had cognitive impairments or behavioral challenges
- Maintained comprehensive charts of resident updates and post-appointment information and/or pre-appointment information
Team Lead
Panera Bread
01.2023 - 08.2023
- Monitored team performance and provided regular feedback to drive continuous improvement
- Developed strong relationships with customers/team members through effective communication and exceptional customer service skills
- Directed a team of XX employees, offering guidance and support to achieve project goals.
Member Service Representative (MSR)
The Dayton Salvation Army Kroc Center
09.2021 - 04.2022
- Ensured guest satisfaction by answering inquiries and facilitating check-ins.
- Managed data entry tasks accurately while handling high call volumes.
- Managed high call volumes, providing exceptional customer service and support.
STNA (State Tested Nursing Assistant)
STONESPRINGS OF VANDALIA
06.2020 - 06.2021
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
Crew Member
Tim Hortons
12.2018 - 03.2019
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Resident Aide
Hearth & Home
08.2018 - 02.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained accurate records of resident information, including medical histories, medications, and progress notes for effective care management
Assistant Store Manager
Fazoli's
03.2016 - 08.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High school or equivalent -
Dayton Early College Academy, Inc
Dayton, OHSkills
- Customer service (8 years)
- Patient Care (7 years)
- Management (2 years)
- Training (5 years)
- Scheduling (3 years)
- Cash Handling (4 years)
- Team Building (5 years)
- Food Handling (5 years)
- Food Preparation (5 years)
- Store Management Experience (2 years)
- Food Safety (5 years)
- POS (4 years)
- Supervising Experience (2 years)
- Leadership (5 years)
- Computer skills (4 years)
- Documentation and reporting (5 years)
Certification
State Tested Nursing Assistant
Languages
English
Full Professional
Timeline
Resident Assistant
Sagora Senior Living
08.2023 - 10.2024
Team Lead
Panera Bread
01.2023 - 08.2023
Member Service Representative (MSR)
The Dayton Salvation Army Kroc Center
09.2021 - 04.2022
STNA (State Tested Nursing Assistant)
STONESPRINGS OF VANDALIA
06.2020 - 06.2021
Crew Member
Tim Hortons
12.2018 - 03.2019
Resident Aide
Hearth & Home
08.2018 - 02.2019
Assistant Store Manager
Fazoli's
03.2016 - 08.2018
State Tested Nursing Assistant
High school or equivalent -
Dayton Early College Academy, Inc
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