Jakia McMorris
Charlotte
Summary
Diligent sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Skilled in communication, problem-solving, and time management.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Nordstrom
12.2024 - Current
- Assisted customers in product selection, providing personalized service and support.
- Maintained knowledge of current promotions and sales to enhance customer experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Built relationships with customers to encourage repeat business.
Mail Carrier
United States Postal Service, USPS
03.2019 - 12.2022
- Sorting and preparing mail and packages at the post office
- Delivering and collecting mail and packages along a designated route
- Collecting money for cash-on-delivery and postage-due mail
- Obtaining signatures for registered, certified, and insured mail
- Answering questions from customers about USPS procedures and services
Flight Attendant
PSA Airlines
07.2015 - 01.2019
- Providing pristine services to passengers, all the way to their destinations.
- Welcome passengers as they arrive and check their tickets to ensure that they are on the correct flight.
- Helped children and the elderly to embark and disembark by providing physical assistance.
- Demonstrated the use of safety equipment such as oxygen masks and provided advice on what to do during emergency situations.
Front Desk/Concierge
Marriott
- Answered an average of ten calls per day by addressing customer inquiries and problem solving.
- Politely assisted customers in person and via telephone.
- Handled daily heavy flow of paperwork and kept files organized.
- Experience using Microsoft office Word, Excel, and PowerPoint frequently.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
Bachelor of Arts and Sciences - Liberal Studies
NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY
Greensboro, NC06-2014
High School Diploma -
PINE FOREST SENIOR HIGH SCHOOL
Fayetteville, NC05.2009
Skills
- Exceptional communication
- Strong client relationships
- Self-motivated professional
- Currency management skills
- Strategic sales knowledge
- Customer service
- Relationship building
- Multi-line phone talent
- Superior attention to detail
- Conflict resolution
- Team player attitude
- Strong multitasking
Timeline
Sales Associate
Nordstrom
12.2024 - Current
Mail Carrier
United States Postal Service, USPS
03.2019 - 12.2022
Flight Attendant
PSA Airlines
07.2015 - 01.2019
Front Desk/Concierge
Marriott
Bachelor of Arts and Sciences - Liberal Studies
NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY
High School Diploma -
PINE FOREST SENIOR HIGH SCHOOL