JAKIAA TOUT
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
American Income Life
11.2023 - Current
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Increased sales of life insurance products through tactical customer outreach.
Delivery Driver
Amazon
02.2021 - 03.2022
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Child Care Counselor
Kyjo Enterprises
12.2018 - 08.2020
- Proactive communication with supervisors and coworkers to keep the homes running smoothly
- Creating grant and donation proposals to keep donor up to date on their donations
- Providing a safe space for children to express their needs and wants.
- Encouraged and modeled positive interactions and notified parents of behavioral issues.
- Designed and administered lesson plans and activities to foster child engagement.
Medical Receptionist
Life Point Institute for Women
01.2018 - 10.2018
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Security Patrol
US Security Associates
11.2017 - 03.2018
- Wrote and submitted daily reports on security team operations.
- Managed internal and external security of facility through frequent observations and discussions with other correctional officers.
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
Education
High School Diploma -
Lincoln High School
Stockton, CACertificate - undefined
California College of Cosmetology
01.2023
Nursing and Social Justice - undefined
Fresno City College
Fresno, CA01.2019
Nursing - undefined
Cabrillo College
Santa Cruz, CA01.2017
Skills
- Insurance Policy Sales
- New Agent Training
- Referral management
- Email Marketing
- Team training and development
- Social media proficiency
- Client Account Management
Volunteer Experience
- Relay for Life, Scotts Valley, 06/01/08, Present, Setting a fundraising goal and completing the goal. Organizing Fundraisers to help reach fundraising goals
- Saint Rest Baptist Church, Intern Admin. Assistant, Summer 2017, Working in church office, organizing paperwork Answering phone calls and assisting with any problems or questions
Certification
- Licensed Life Insurance Agent - November 2023
- CPR and AED Training - December 2018-current
Timeline
Life Insurance Agent
American Income Life
11.2023 - Current
Delivery Driver
Amazon
02.2021 - 03.2022
Child Care Counselor
Kyjo Enterprises
12.2018 - 08.2020
Medical Receptionist
Life Point Institute for Women
01.2018 - 10.2018
Security Patrol
US Security Associates
11.2017 - 03.2018
High School Diploma -
Lincoln High School
Certificate - undefined
California College of Cosmetology
Nursing and Social Justice - undefined
Fresno City College
Nursing - undefined
Cabrillo College