Jakiah Henderson-Young
Pensacola,FL
Summary
Proven leader at Hobby Lobby, adept in customer service and Microsoft Office, money management, enhanced team productivity and customer satisfaction through effective problem-solving and training. Excelled in fostering collaboration, significantly reducing complaints, and mentoring staff, demonstrating exceptional conflict resolution and teamwork skills. Achieved operational excellence with a focus on quality service and positive customer relations.
Overview
1
1
year of professional experience
Work History
Customer Service Manager in Training
Hobby Lobby
08.2024 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier
Hobby Lobby
11.2023 - Current
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Pensacola State College
Pensacola, FL 08.2022 -
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Training and mentoring
- Decision-Making
- Money Management
- Professional and Courteous
- Teamwork and Collaboration
Timeline
Customer Service Manager in Training
Hobby Lobby
08.2024 - Current
Cashier
Hobby Lobby
11.2023 - Current
Pensacola State College
08.2022 -