Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
References
Timeline
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Jakih Moore

Lawrenceville,GA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

3
3
years of professional experience

Work History

Guest / Lead Customer Service Representative

Lowes Foods
Greensboro, NC
08.2023 - 01.2025
  • Led and mentored a team of up to 10 associates at a time, ensuring exceptional customer service and a positive shopping experience.
  • Drove spotlight item sales by optimizing front-end team performance, resulting in the highest district conversion rate for two consecutive months.
  • Address guest inquiries, concerns, and complaints, resolving issues promptly to maintain satisfaction.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Answered frequent inbound calls, assisting guests via telephone with any problems or questions they might have.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Cashier/ Host / Customer Service Representative

Smokey Bones Bar & Fire Grill
Greensboro, NC
08.2021 - 08.2023
  • Lead the store in positive Google reviews, resulting in multiple Employee of the Month awards.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Bachelor of Arts - Accounting And Finance

Georgia State University
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06-2028

High School Diploma -

Walter Hines Page High School
Greensboro, NC

Skills

  • Effective Phone, Email, and SMS Communication
  • Data entry proficiency
  • Cash handling experience
  • Call center experience
  • CRM software
  • Hospitality services
  • Microsoft Office Suite
  • Multitasking Abilities
  • Telephone Etiquette
  • Time management abilities
  • Problem-solving skills
  • Team performance

Awards And Acknowledgements

  • Several Customer Reviews for displaying Exceptional Customer Service
  • Maintain Honor Roll / IB Student while working part time and other extracurricular activities in school and the community

References

References available upon request.

Timeline

Guest / Lead Customer Service Representative

Lowes Foods
08.2023 - 01.2025

Cashier/ Host / Customer Service Representative

Smokey Bones Bar & Fire Grill
08.2021 - 08.2023

Bachelor of Arts - Accounting And Finance

Georgia State University

High School Diploma -

Walter Hines Page High School

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Jakih Moore