Summary
Overview
Work History
Education
Skills
Timeline
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Jakila Jones

Douglasville,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service and the financial services industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization

Overview

4
4
years of professional experience

Work History

Data Entry Clerk/Tax Preparer

Tax Citi
Douglasville, GA
10.2020 - Current
  • Answer multi-line phone systems
  • Diffused conflicts
  • Filed tax forms using an advanced software
  • Fluent in Microsoft Word,Excel, CXOne, Sharepoint & more

Benefits Specialist

Assurant
07.2023 - 06.2024
  • Locating & accessing customer accounts
  • Assisting with client complaints
  • Claim Filing
  • Data Entry
  • Complaint De-Escalation

Customer Service Representative

Federal Student Aid
01.2022 - 01.2023
  • Application Filing
  • Scheduled Callbacks
  • Logging and sending emails
  • Multi-Tasking while navigating dual monitors
  • 50-60 Inbound Calls Daily

Education

Certification in Phlebotomy -

JES Health Services
01.2023

High School Diploma -

Jefferson Davis High School
AL
06.2020

Skills

  • Customer Service
  • Data Entry
  • Resolution & De-Escalation

Timeline

Benefits Specialist

Assurant
07.2023 - 06.2024

Customer Service Representative

Federal Student Aid
01.2022 - 01.2023

Data Entry Clerk/Tax Preparer

Tax Citi
10.2020 - Current

Certification in Phlebotomy -

JES Health Services

High School Diploma -

Jefferson Davis High School
Jakila Jones