Summary
Overview
Work History
Education
Skills
Timeline
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Jakila Jones

Montgomery

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Excellent with following directions and taking constructive criticism. Team player and fast learner.

Overview

5
5
years of professional experience

Work History

Member Service Representative

Horizon Blue Cross Blue Shield of NJ
Montgomery
11.2024 - Current
  • Assisted members with inquiries about health insurance plans and benefits.
  • Handled sensitive information while ensuring compliance with privacy regulations.
  • Resolved customer complaints promptly and efficiently.

Receptionist/Income Tax Preparer

Tax CITI
Douglasville
01.2021 - 11.2024
  • Greeted clients and visitors with professionalism and warmth.
  • Managed multi-line phone system, directing calls to appropriate staff.
  • Prepared individual and business tax returns using accounting software.
  • Reviewed client documents for accuracy and completeness before filing.

Benefits Specialist

Assurant
Montgomery
01.2023 - 07.2024
  • Supported the implementation of new benefits initiatives within the organization.
  • Processed benefit enrollment forms, changes, and terminations.
  • Researched and resolved employee inquiries regarding benefits programs.

Material Handler

Hyundai Glovis
Montgomery
06.2020 - 01.2022
  • Loaded and unloaded shipments, ensuring accurate placement and organization.
  • Collaborated with team members to streamline material flow and reduce delays.
  • Assisted in training new hires on warehouse procedures and equipment usage.
  • Managed work area cleanliness by following company guidelines for organization.
  • Inspected materials for any damages or defects upon receipt.

Education

Some College (No Degree) - Phlebotomy

JES
Montgomery, AL
03-2023

High School Diploma -

Jefferson Davis High
Montgomery, AL
06-2020

Skills

  • Customer support
  • Issue resolution
  • Conflict resolution
  • Data entry accuracy
  • Shipment processing
  • Material handling
  • Warehouse safety
  • Compliance adherence

Timeline

Member Service Representative

Horizon Blue Cross Blue Shield of NJ
11.2024 - Current

Benefits Specialist

Assurant
01.2023 - 07.2024

Receptionist/Income Tax Preparer

Tax CITI
01.2021 - 11.2024

Material Handler

Hyundai Glovis
06.2020 - 01.2022

Some College (No Degree) - Phlebotomy

JES

High School Diploma -

Jefferson Davis High

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