Jakira Bob
Whole Food Market
Lafayette,LA
12
years of professional experience
Assistant Team Leader directing store support and APN/E-commerce operations to keep teams organized and customers satisfied. Scheduling tasks, training new supervisors while giving clear coaching to team members. Brings steady problem solving, workflow organization, and cross-functional support across the Front End.
Work History
Assistant Team Leader
2 Years 11 Months- Coordinate front-end coverage and task assignments to maintain smooth service during peak customer traffic.
- Support daily front-end operations by coordinating tasks, checking progress, and addressing service issues quickly.
- Train new hires on register procedures, customer service standards, and store expectations during onboarding.
- Coach team members on service techniques, communication habits, and consistent follow-through during busy periods.
- Balance competing priorities by shifting attention between customer service needs and operational tasks.
- Use problem-solving skills to address small process gaps and keep daily work moving efficiently.
- Communicate updates clearly to team members so expectations stay aligned throughout the shift.
- Collaborate with other departments to keep front-end service aligned with store priorities and customer flow.
- Maintain merchandise replenishment by tracking floor needs and supporting timely restocking of key items.
- Monitor front-end conditions and support quick resolutions when service delays or line issues arise.
- Handle customer questions and concerns with patience, professionalism, and clear communication.
- Assist with audit completion by reviewing checkout procedures, store processes, and daily operational details.
- Provide steady support to team members by answering questions and reinforcing routine procedures.
Store Support Supervisor
2 Years 2 Months- Support customer interactions daily while directing Team Members to resolve service needs quickly.
- Complete monthly audits to monitor front-end readiness and keep daily operations organized.
- Support customer interactions daily while directing Team Members to resolve service needs quickly.
- Direct Team Members to deliver attentive service and maintain a positive customer experience.
- Serve as point supervisor for APN and e-commerce activity across front-end operations.
- Complete monthly ONPoint walks to check merchandising standards and store presentation.
- Conduct FSET cross audits to support compliance and accurate front-end execution.
- Train new Supervisors on service standards, coaching approach, and day-to-day support responsibilities.
E-Commerce Team Trainer
10 Months- Coached shoppers with clear feedback to improve accuracy, speed, and overall team performance.
- Shared process ideas with supervisors and managers to support smoother front-end operations.
- Resolved day-to-day issues by using practical problem-solving and keeping tasks moving on schedule.
Cashier
3 Years 4 Months- Supported supervisor shift coordination by helping complete assigned tasks and keep the front end moving.
- Provided friendly guest assistance throughout the store, answering questions and guiding customers to products.
- Cross-trained in Whole Body to cover additional department needs and support cross-functional communication.
- Maintained register accuracy and a steady checkout pace during busy periods at the front end.
- Handled routine store questions calmly, using problem-solving and time management to keep service moving.
Sales Associate
6 Years 4 Months- Delivered courteous customer service on the sales floor and at checkout, resolving routine questions quickly.
- Managed inventory across multiple departments, including pricing updates and truck receiving support.
- Stocked freight and maintained organized backroom areas to keep merchandise available for customers.
- Supported special orders in the department, tracking requests and communicating status updates as needed.
- Maintained merchandising standards by organizing product placement and keeping displays customer-ready.
Education
Certification - Medical Billing
High School Diploma
Skills
Team supervision
Training new hires
Performance coaching
Shift coordination
Cross-functional communication
Workforce scheduling
Employee performance reviews
Conflict resolution
Customer service management
Front-end operations
Audit completion
Front-end cash management
POS troubleshooting
Accomplishments
Supervisor of the Quarter
Team Member of the Quarter
Timeline
Assistant Team Leader
Whole Food Market
12.2023 - CurrentRead More
Store Support Supervisor
Whole Food Market
10.2021 - 12.2023Read More
E-Commerce Team Trainer
Whole Food Market
12.2020 - 10.2021Read More
Cashier
Whole Foods Market
08.2017 - 12.2020Read More
Sales Associate
Lowe's
08.2014 - 12.2020Read More
Lafayette High School
High School Diploma
Read More
Acadiana Area Career College
Certification from Medical Billing
Read More