JAKISA WADDY
Rochester,IL
Summary
Customer Service Associate experienced in high-volume retail environments, achieving accuracy in cash handling and successful credit card sign-ups through strong customer relations and team collaboration. Management Trainee adapted to changing conditions while driving growth and operational improvements with a disciplined approach to in-store management.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Manager Trainee
Tower Loan
Springfield
05.2026 - Current
- Evaluated loan applications and verified borrower documentation for lending approval.
- Coordinated with underwriters, processors, and closing teams on loan files.
- Monitored application status and updated borrowers throughout the lending process.
- Explained lending terms, payment structures, and required disclosures to applicants.
- Maintained compliance with federal lending rules and internal bank policies.
- Supported branch lending goals through referral follow-up and relationship building.
- Delivered high levels of customer service to facilitate smooth processes.
Cashier Team Lead
Academy Sports Outdoors
Springfield, IL
01.2026 - Current
- Led cashier team to deliver exceptional customer service during peak hours, enhancing customer satisfaction.
- Trained new cashiers on store policies and procedures, ensuring seamless integration into team operations.
- Supported cashiers in resolving customer complaints and inquiries, fostering positive customer experiences.
- Ensured store cleanliness to create a welcoming shopping environment. and organized checkout areas for customers.
- Resolved customer complaints and inquiries alongside cashiers, promoting positive interactions and customer loyalty.
- Performed daily opening and closing procedures for the register area.
Sports Management
Cornell College
Mount Vernon, IA
08.2024 - 12.2025
- Coordinated communication between players, coaching staff, and sports management to enhance collaboration.
- Collaborated with management team to streamline operations in bar and club environment.
- Managed Cornell College athletics schedules and facility calendars.
- Coordinated home contests, game-day logistics, and event staffing.
- Communicated with coaches, officials, and visiting teams.
Cashier
Kohls
Springfield, IL
05.2025 - 08.2025
- Enhancing the store's credit quota and boosting the amount of customer satisfaction by signing more than 7 customers up for credit cards weekly
- Assist customers with online orders and in-store pickups
- Corrected cash drawer errors nightly to maintain financial integrity. the cash drawer every night making sure each drawer is not short
Cashier
Big Lots
Springfield, IL
06.2022 - 08.2024
- Assisted 50+ daily customers with checkout and addressed questions to enhance customer experience
- Facilitated sign-ups for company credit card for 20+ customers, promoting loyalty and rewards
- Distributed change accurately to customers during transactions and helped customers navigate orders
- Met the Big Lots credit and rewards quota every period
Education
Bachelor of Science - Accounting And Finance
Indiana Wesleyan University
Marion, IN 05.2026 - 10.2026
Bachelor of Science - Finance
Cornell College
Mount Vernon, IA 08.2024 - 12.2025
Diploma -
Springfield High School
Springfield, ILSkills
- Loan processing
- Financial analysis
- Credit analysis
- Compliance monitoring
- Customer relationship management
- Customer experience enhancement
- Cash handling
- Data Entry
- Microsoft Excel
- Workflow coordination
- Multitasking
- Organizational skills
- Team Collaboration
- Team building
- Superb time management
- Customer service
- Customer service focus
- Interpersonal Skills
- Adaptable
- Attention to detail
- Detail-oriented
- Problem-solving
- Critical Thinking
- Sales strategy development
- Team building
- Customer engagement
- Superb time management
- Sales strategy development
Timeline
Manager Trainee
Tower Loan
05.2026 - Current
Bachelor of Science - Accounting And Finance
Indiana Wesleyan University
05.2026 - 10.2026
Cashier Team Lead
Academy Sports Outdoors
01.2026 - Current
Cashier
Kohls
05.2025 - 08.2025
Bachelor of Science - Finance
Cornell College
08.2024 - 12.2025
Sports Management
Cornell College
08.2024 - 12.2025
Cashier
Big Lots
06.2022 - 08.2024
Diploma -
Springfield High School