JAKITA BAPTISTE
OPA-LOCKA,USA
Summary
Detail-oriented Payroll Specialist with proven track record in payroll accuracy and employee support. Expertise in resolving discrepancies and maintaining confidentiality, ensuring seamless payroll operations.
Knowledgeable Personal Specialest with solid background in personnel management. Proven track record of effectively handling recruitment, employee relations, and HR compliance. Demonstrated ability in conflict resolution and process improvement.
Overview
19
19
years of professional experience
Work History
Personnel Specialist
Miami-Dade Fire Department
Doral, Florida
09.2023 - Current
- Assisted in resolving employee inquiries regarding payroll discrepancies and policies.
- Conducted audits of payroll data to verify correctness and prevent errors.
- Maintained confidentiality of sensitive employee information in accordance with policies.
- Participated in training sessions with new hires on topics such as leave policies or benefit programs.
- Research and resolve employee payroll questions and issues via email, phone, or in person.
Payroll Specialist
Miami Correctional Facility
Doral, Florida
11.2023 - 09.2025
- Respond to employee inquiries regarding payroll and deductions.
- Collaborate with HR to resolve payroll discrepancies and issues.
- Prepare payroll reports for management review and auditing purposes.
- Ensure timely processing of leaves, overtime, and benefits adjustments.
- Assist in training new staff on payroll procedures and systems.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
Administrative Secretary
Miami-Dade Corrections
Doral, Florida
06.2022 - 11.2023
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings and scheduled appointments for department staff.
- Handled correspondence and communication between departments efficiently.
- Maintained office supplies inventory and ordered materials as needed.
- Provided customer service by addressing inquiries from the public effectively.
- Answered phones, responded to inquiries, and directed calls appropriately.
Inmate Service Technician
Miami-Dade County Corrections
Doral, Florida
11.2011 - 11.2014
- Supervised inmate activities to ensure compliance with facility rules.
- Responded to emergencies and incidents, utilizing crisis intervention techniques.
- Assisted in rehabilitation programs by facilitating group discussions and activities.
- Documented daily activities and incidents in detailed reports for review.
- Coordinated with law enforcement and legal personnel during inmate transfers.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Clerk 3
Miami-Dade County Corrections
Doral, Florida
11.2007 - 11.2011
- Managed inmate records and documentation for efficient processing.
- Assisted in coordinating daily activities within the correctional facility.
- Processed incoming and outgoing mail for inmates and staff.
- Responded to inquiries from inmates and their families professionally.
- Answered phones in a courteous manner while providing excellent customer service.
- Organized and maintained filing systems for confidential documents.
Education
High School Diploma -
Miami Northwestern Senior High
Miami, FL06-1995
Skills
- Payroll administration
- Data auditing
- Payroll reporting
- Confidentiality maintenance
- Customer relationship management
- Organizational development
Timeline
Payroll Specialist
Miami Correctional Facility
11.2023 - 09.2025
Personnel Specialist
Miami-Dade Fire Department
09.2023 - Current
Administrative Secretary
Miami-Dade Corrections
06.2022 - 11.2023
Inmate Service Technician
Miami-Dade County Corrections
11.2011 - 11.2014
Clerk 3
Miami-Dade County Corrections
11.2007 - 11.2011
High School Diploma -
Miami Northwestern Senior High