Hi, I’m
JAKIYA BURKE
Stone mountain,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
6
years of professional experience
Work History
Toyota Brand Engagement CenterPlano, TX
Corporate Customer Service Representative
08.2023 - Current
Job overview
- Greeted customers and identified their needs.
- Assisted customers with inquiries, complaints and requests related to the company's products or services.
- Utilized problem-solving skills to resolve complex customer issues.
- Conducted outbound calls to follow up on open cases or pending items.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Allied Universal Security ServicesAtlanta, GA
Screening Security Officer
01.2023 - 05.2023
Job overview
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Completed incident reports to record security or loss prevention incidents.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Searched individuals and baggage for weapons and other prohibited items.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
American Honda Finance CorporationAlpharetta, GA
Customer Service Representative
03.2022 - 01.2023
Job overview
- Provided customer assistance with financial inquiries and account management.
- Processed payments and credit card transactions in a timely manner.
- Handled customer complaints and escalated issues as necessary.
- Identified, researched, and resolved customer billing issues.
- Analyzed customer accounts to ensure accuracy of information.
- Provided guidance to customers regarding payment methods and terms.
First & Goal LandscapingDecatur, GA
Lawn Care Technician Assistance
07.2022 - 12.2022
Job overview
- Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating.
- Applied fertilizers and herbicides to lawns according to manufacturer's instructions.
- Utilized power tools such as mowers, trimmers, blowers, and edgers.
- Maintained cleanliness of work area by removing debris from job sites.
- Removed fallen leaves from driveways and sidewalks.
- Collected payments from customers for services rendered.
K&V Roadside assistanceStone mountain, GA
Dispatcher
05.2021 - 11.2022
Job overview
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Communicated with individuals within inbound call center setting to complete dispatch support for calls.
TheJbCollectionLithonia, GA
Managing Director
07.2018 - 12.2021
Job overview
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Participated in meetings with investors regarding financing options for the company.
- Hosted special events to boost brand awareness and increase community engagement.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Oversaw day-to-day operations of the company while coordinating with staff members.
AmazonLithia Springs, GA
Sorter
03.2021 - 10.2021
Job overview
- Wrapped and labeled fully loaded pallets with product SKU and shipping information
- Used labeling software and specialized printers to generate and print product labels
- Lifted loads weighing as much as 80 pounds and placed in trailer
- Sorted, handled, loaded, freight using motorized and manual equipment and by hand
- Organized sorted items into designated areas for further processing or shipment..
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
Hugging Arms IncAtlanta, GA
File Organizer
05.2018 - 08.2020
Job overview
- Assisted in developing filing systems for paper and electronic documents.
- Organized existing files to ensure accurate storage of records.
- Categorized files according to established procedures and standards.
- Created folders and subfolders to arrange documents systematically.
- Sorted incoming mail, faxes, emails, and other documents for processing.
- Scanned paper documents into the system to create digital copies.
Annie's True Loves DaycareHoover, AL
Daycare Volunteer
06.2017 - 08.2017
Job overview
- Supervised children at play and monitored activities for safety.
- Assisted teachers with classroom activities such as reading stories, playing games and helping children with art projects.
- Provided assistance in the lunchroom to ensure that all children ate their meals properly.
- Organized and supervised outdoor playtime activities for children aged 3-5 years old.
- Worked with small groups of children on educational activities and crafts.
- Maintained a safe environment by monitoring playgrounds and classrooms during recesses and other times when students were unsupervised.
Education
Health and Style Institute
Master Cosmetology License and Certification from Master Cosmetology (SSL)
01.2022
Lithonia High School
High School Diploma
05.2021
University Overview
- Awarded HOPE Scholarship.
- [2021] - Honor Roll
- Pell Grant Recipient
- Student Athletic Trainer for Lithonia, [2018] to 2021
- Top Ranked: 10%
- 3.8 GPA
Skills
- Communication
- Organization
- Customer service
- Equipment operation
- Leadership
- Creativity
- Teamwork
- Problem-solving
- Work order management
- Critical Thinking
- Health and safety
- Data Entry
- Complaint Resolution
- Inbound and Outbound Calling
- Account Updating
- Customer Relations
- Microsoft Excel
- Microsoft Outlook
- Appointment Scheduling
- Retail Sales Customer Service
- Emergency Management
- Report Writing
- Security Screenings
- General Security
- Customer Relationship Management
- Dispatch Coordination
- Driver Communication
- Work Order Management
- Package Loading
- Quality Control
- Product Sorting
- Equipment Operation
- Materials Handling and Transport
Timeline
Corporate Customer Service Representative
Toyota Brand Engagement Center
08.2023 - Current
Screening Security Officer
Allied Universal Security Services
01.2023 - 05.2023
Lawn Care Technician Assistance
First & Goal Landscaping
07.2022 - 12.2022
Customer Service Representative
American Honda Finance Corporation
03.2022 - 01.2023
Dispatcher
K&V Roadside assistance
05.2021 - 11.2022
Sorter
Amazon
03.2021 - 10.2021
Managing Director
TheJbCollection
07.2018 - 12.2021
File Organizer
Hugging Arms Inc
05.2018 - 08.2020
Daycare Volunteer
Annie's True Loves Daycare
06.2017 - 08.2017
Health and Style Institute
Master Cosmetology License and Certification from Master Cosmetology (SSL)
Lithonia High School
High School Diploma
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