Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ja'Kiyah Hart

Charlotte,NC

Summary

Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Call Center Sales Representative

Spectrum Business
12.2023 - Current
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Maintained high-quality standards through thorough knowledge of products, services, and company policies.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
  • Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
  • Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
  • Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.

Call Center Representative

Wells Fargo
05.2023 - 12.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Receptionist

Law Office Of Tamala T Wallace
06.2016 - 08.2016
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

Education

High School Diploma -

Olympic High School
Charlotte, NC
06.2019

Skills

  • Call Center Customer Service
  • Excellent communication
  • Active listening
  • Industry awareness
  • Goal-oriented mindset
  • Problem-solving abilities
  • Call handling
  • Building rapport
  • Time management
  • Positive attitude
  • Attention to detail
  • Relationship Building
  • Microsoft Office
  • Records Maintenance
  • Data Entry
  • Order Taking
  • Inbound and Outbound Calls
  • Email Etiquette
  • Empathy and understanding

Certification

  • Real Estate Certification Training - April 2023

Timeline

Call Center Sales Representative

Spectrum Business
12.2023 - Current

Call Center Representative

Wells Fargo
05.2023 - 12.2023

Receptionist

Law Office Of Tamala T Wallace
06.2016 - 08.2016

High School Diploma -

Olympic High School

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Ja'Kiyah Hart