JAKKI HARRIS
Chicago,IL
Summary
Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
CUSTOMER SUPPORT ASSOCIATE
LESSEN LLC
Chicago, IL
07.2022 - 06.2025
- Assigned affiliates to work orders based on scope and client requirements.
- Provided timely support to clients via phone and email communications.
- Collaborated with other departments to resolve complex issues quickly.
- Created detailed reports for escalated customer cases and routed calls appropriately.
- Assisted with training new team members on customer service procedures, company policies and tools.
Loan Officer
ENOVA INTERNATIONAL
Chicago, IL
03.2018 - 05.2022
- Assisted clients in understanding loan products and terms through consultations.
- Processed documentation and verified income to support loan decisions.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Helped customers make decisions about loans and lines of credit based on terms and benefits.
- Set up debt payment plans based on client credit, income and assets.
Shipping and Receiving Clerk
XPO Logistics
Romeoville, Illinois
09.2015 - 01.2018
- Utilized Transportation Management System (TMS) to schedule, track, and document inbound and outbound FTL/LTL shipments.
- Utilized SAP systems to monitor orders, verify inventory levels and analyze productivity data.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Education
GENERAL EDUCATION -
TRITON COLLEGE
Skills
- Analyzing Information
- Mathematical Skills
- Strong Communication
- Complex Problem-Solving
- Effective Time Management
- Organization and Prioritization Skills
Volunteer Experience
Volunteered in preparing meals and assembling hygiene kits to support individuals experiencing need within the community.
Technical Skills
- Outlook
- Word
- PowerPoint
- Excel
- SAP
- TMS
Timeline
CUSTOMER SUPPORT ASSOCIATE
LESSEN LLC
07.2022 - 06.2025
Loan Officer
ENOVA INTERNATIONAL
03.2018 - 05.2022
Shipping and Receiving Clerk
XPO Logistics
09.2015 - 01.2018
GENERAL EDUCATION -
TRITON COLLEGE