Landon Hans
Omaha,NE
Summary
Hardworking professional with valuable experience as a server, possessing strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist / Recovery Technician,
Stephen Center & Northpoint Nebraska
Omaha, NE
10.2022 - Current
- Offered support to patients in early stages of addiction recovery, as well as to the direct care team.
- Supervised day-to-day patient activities and led recovery-related group sessions.
- Provided crisis intervention services when needed to assist clients in managing difficult emotions or situations.
- Maintained accurate records of client interactions and progress towards recovery goals in accordance with HIPAA regulations.
- Ensured that each patient received high-quality, individualized care as they entered their journey of recovery from substance abuse.
Server/Shift Supervisor,
Red Lobster
Omaha, NE
01.2021 - 11.2022
- Coordinated with staff members to ensure smooth operations during peak hours.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Upsold high-profit items, such as appetizers and mixed drinks, to enhance sales numbers.
- Assisted in resolving customer complaints promptly and professionally.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Head Host,
FireWorks Restaurant
Lincoln, NE
10.2018 - 08.2020
- Monitored guest wait times to ensure timely seating and service delivery.
- Assisted servers in providing quality customer service.
- Coordinated seating arrangements to ensure maximum occupancy.
- Provided efficient and accurate table reservations for customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Bachelor of Science - Neuroscience
University of Nebraska At Omaha
NE05-2024
Skills
- Problem solving
- Customer service
- Communication skills
- Sales expertise
- Rapport building
- Time management
- Critical thinking
- Behavioral health
- Receptive to feedback
- Analyzing information
- Transferrable skills
- Attention to detail
- Crisis management
Languages
Spanish
Professional
Certification
- Microsoft Certified Professional
- Basic Life Support
- Certified Nursing Assistant
References
References available upon request.
Timeline
Recovery Support Specialist / Recovery Technician,
Stephen Center & Northpoint Nebraska
10.2022 - Current
Server/Shift Supervisor,
Red Lobster
01.2021 - 11.2022
Head Host,
FireWorks Restaurant
10.2018 - 08.2020
Bachelor of Science - Neuroscience
University of Nebraska At Omaha
- Microsoft Certified Professional
- Basic Life Support
- Certified Nursing Assistant
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