Keely Masid
Scottsbluff,NE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Recovery Support Specialist
Accelerated Receivables Solutions
Scottsbluff, NE
01.2021 - Current
- Obtained signed assignments and itemized statements from clients
- Build legal complaints and e-file with corresponding county or district courts
- Provide legal complaint and service return to process server to serve consumer
Team Lead
Southwest Business Corporation
Scottsbluff, NE
07.2018 - 12.2020
- Supported supervisor role in monitoring and assignment of production items
- Conducted monthly team audits for assigned team representatives
- Resolved and/or provided assistance with escalated calls and/or complex issues to ensure customer satisfaction
Loss Draft Disbursement Representative
Southwest Business Corporation
Scottsbluff, NE
01.2018 - 07.2018
- Reviewed account, documents, and client system to ensure funds are available to disburse.
Loss Draft Escalation Specialist
Southwest Business Corporation
Scottsbluff, NE
05.2017 - 01.2018
- Handled escalated customers with questions/complaints with courtesy to resolve customer issues with one call resolution
Loss Draft Customer Service Representative
Southwest Business Corporation
Scottsbluff, NE
02.2016 - 05.2017
- Educated homeowner on company policies and procedures
- Reviewed paid receipts, contractor bids and proposals to ensure that prior funds released have been utilized for current home repairs
- Answered homeowner's questions relating to loss draft procedures
Insurance Services Representative
Southwest Business Corporation
Scottsbluff, NE
10.2015 - 02.2016
- Answered questions regarding mortgage insurance
- Paid mortgage insurance premiums
- Obtained declaration pages from insurance companies
- Updated borrower's account with current insurance company's information
Cashier
Walmart
Scottsbluff, NE
08.2014 - 10.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
Education
High School Diploma -
Gering High School
Gering, NE 08.2010 - 03.2014
Skills
Written Communication
Customer Service
Efficient & Detailed-Oriented
Problem Solving
Microsoft Office
Account management
Timeline
Recovery Support Specialist
Accelerated Receivables Solutions
01.2021 - Current
Team Lead
Southwest Business Corporation
07.2018 - 12.2020
Loss Draft Disbursement Representative
Southwest Business Corporation
01.2018 - 07.2018
Loss Draft Escalation Specialist
Southwest Business Corporation
05.2017 - 01.2018
Loss Draft Customer Service Representative
Southwest Business Corporation
02.2016 - 05.2017
Insurance Services Representative
Southwest Business Corporation
10.2015 - 02.2016
Cashier
Walmart
08.2014 - 10.2015
High School Diploma -
Gering High School
08.2010 - 03.2014