Shelia Perry
Clearfield,KY
Summary
Recovery Support Specialist with proven expertise in case management and patient advocacy at Spero Health. Skilled in treatment planning and resource coordination, promoting multidisciplinary collaboration for comprehensive care and community outreach. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Professional with strong background in recovery support. Expertise in client advocacy, crisis intervention, and resource coordination. Known for effective collaboration and adaptability in dynamic environments. Skills include active listening, problem-solving, and empathetic communication. Trusted team player focused on achieving impactful results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Recovery Support Specialist
Spero Health
04.2025 - Current
- Assess patient needs and barriers
- Develop and implement the treatment plan in collaboration with the patient
- Advocate on behalf of the patient for needed services and benefits
- Connect patients with appropriate resources and assist them with obtaining their needs such as transportation, medical assistance, etc
- Provide education, modeling, and support in the areas of daily living, budgeting, money management, and medication management
- Engage patient in recovery-oriented, patient centered care in accordance with professional standards of practice
- Complete required Documentation in an appropriate and timely manner
- Ensuring compliance with HIPPA and CFR 42 part 2 regulations
- Collaboration with all members of the multidisciplinary team to enhance patient experience and continuity of care
- Community Outreach as applicable
Targeted Case Manager
MCCC Revived Essence Recovery
09.2024 - 04.2025
- Conduct initial assessments with new clients to understand their needs, treatment goals, and history of substance abuse
- Manage a caseload of clients, tracking progress, coordinating with therapists, medical providers, and other support staff to ensure comprehensive care.
- Collaborate with the patient to create a treatment plan that includes goals, action steps, and a timeline.
- Connect clients with community resources like housing assistance, employment services, support groups, and other necessary support systems to facilitate successful reintegration.
- Help the patient apply for benefits like Medicaid, Social Security, or food stamps.
- Work closely with the treatment team, including medical professionals, therapists, and other case managers, to ensure seamless communication and coordinated care.
- Maintain accurate and comprehensive client records, including progress notes, treatment plan updates, and discharge summaries, complying with regulatory requirements.
Medical Facilitator Psychology & Medication Management
MediTelecare
02.2017 - 11.2023
- Supported and managed clinical encounters between the patient and provider as the site tele-presenter.
- Managed real time telehealth appointments between patients and clinicians.
- Utilized HER to document all clinical observations/patient information/patient education.
- Prepared the telehealth room including equipment, training, and establishes the online video conferencing session.
- Served as the liaison and coordinates information between providers and facilities, patients and other key personnel.
- Generated new referrals for the providers.
- Provided end of day summary for the contact person at the facility.
- Trained new facilitators when assigned or asked to do so.
- Assisted with the administration of cognitive and emotional test instruments under the supervision of my provider.
- Provided assistance to the provider and patient, ensuring everyone is prepared, and the session runs smoothly.
- Interacted and communicated appropriately with patients and family members.
- Ensured compliance with telehealth protocols and procedures to maintain quality and confidentiality.
- Troubleshot technical issues during telehealth sessions to minimize disruptions and improve patient care.
- Educated patients and family members on the telehealth process, addressing any questions or concerns they may have.
- Participated in regular training and professional development opportunities to stay updated on telehealth advancements and standards.
- Collaborated with healthcare teams to optimize telehealth services and improve patient outcomes.
- Provided feedback to improve telehealth workflows and patient experience.
Health Unit Coordinator-Orthopedics/General Surgery
University of Cincinnati Hospital
11.2011 - 07.2015
- Facilitated communication between medical and clinical staff.
- Provided direction and guidance to patients, families, and visitors while promoting a positive patient experience.
- Admitted patients to the floor and assembled their chart.
- Answered incoming calls from family, visitors, and other departments.
- Performed handwashing audit reports.
- Maintained and ordered supplies for unit.
- Arranged transport for patients going to surgery, discharging, or going to appointments.
- Monitored patient progress and reported any significant changes to the medical team.
- Participated in continuous quality improvement initiatives to enhance patient safety and care standards.
- Provided emotional support to patients and their families during challenging times, fostering an environment of compassion and understanding.
- Utilized electronic health records (EHR) systems to accurately document patient information and streamline communication among care providers.
Patient Care Assistant-Orthopedics/General Surgery
University of Cincinnati Hospital
05.2010 - 11.2011
- Performed basic care needs to patients such as bathing, feeding and ambulating.
- Assessed and monitored patients' status by obtaining vital signs and observing the patient.
- Acted as a support system to the nurse by reporting patient changes and finding.
- Collaborated with multiple disciplines for patient continuity of care.
- Acted as a patient advocate.
- Ensured cleanliness and maintenance of patient rooms and equipment for a safe and comfortable environment.
- Participated in ongoing training and professional development to stay current with best practices in patient care.
- Fostered a compassionate and respectful atmosphere to promote patient dignity and well-being.
- Effectively communicated with patients and their families to provide clear information and emotional support during their healthcare journey.
- Utilized electronic health records to accurately document patient care and facilitate effective communication among the healthcare team.
- Implemented infection control protocols to prevent the spread of illness and ensure a safe environment for all patients and staff.
- Demonstrated cultural competence by respecting and addressing the diverse backgrounds and needs of patients.
- Employed problem-solving skills to address and resolve any issues that arose in patient care promptly and efficiently.
Education
Bachelor's degree - Social Work
Northern Kentucky University
Highland Heights, KY05.2004
Skills
- Time management
- Customer service
- Organizational skills
- Cultural competence
- Effective communication
- Problem solving
- Case management
- Treatment planning
- Resource coordination
- Patient advocacy
- Community outreach
- Multidisciplinary collaboration
- Patient education
- Computer proficiency
- Social work
- Communication skills
- Patient care
- Patient assessment
Certification
- First Aid Certification
- Driver's License
- CPR Certification
Timeline
Recovery Support Specialist
Spero Health
04.2025 - Current
Targeted Case Manager
MCCC Revived Essence Recovery
09.2024 - 04.2025
Medical Facilitator Psychology & Medication Management
MediTelecare
02.2017 - 11.2023
Health Unit Coordinator-Orthopedics/General Surgery
University of Cincinnati Hospital
11.2011 - 07.2015
Patient Care Assistant-Orthopedics/General Surgery
University of Cincinnati Hospital
05.2010 - 11.2011
Bachelor's degree - Social Work
Northern Kentucky University