Jakob Johnson
Uniontown,OH
Summary
Proven service manager with a track record of enhancing customer satisfaction and streamlining operations at Chipotle. Skilled in complex problem-solving and customer service, demonstrating reliability and an ability to foster strong client relationships. Increased repeat business through personalized service, embodying cleanliness and hygiene standards. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
Work History
Bartneder
The Basement at the Lakes
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Service Manager
Chipotle
09.2019 - 09.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Barback
The Town Tavern
05.2019 - 03.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice
- Replaced empty kegs and soda syrups.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Education
No Degree - Business Administration And Management
Kent State University
Kent, OHHigh School Diploma -
Green High School
Green, OH05.2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Complex Problem-Solving
- Memory retention
- New Hire Training
- Fast Learner
- Honest and Dependable
Timeline
Bartneder
The Basement at the Lakes
10.2023 - Current
Service Manager
Chipotle
09.2019 - 09.2023
Barback
The Town Tavern
05.2019 - 03.2023
No Degree - Business Administration And Management
Kent State University
High School Diploma -
Green High School