Jakob Lanski
24 Seymour Ave, Agawam,MA
Summary
Dedicated and customer-focused professional with a proven track record in delivering exceptional service, effective communication, and conflict resolution. Demonstrated adaptability, empathy, and kindness in previous roles as a ski salesman and volunteer food server. Possesses a strong commitment to teamwork, safety, and proactive problem-solving. Seeking a competitive opportunity as a Flight Attendant at Breeze Airways to leverage these skills and contribute to the airline's core values of Safety, Kindness, Integrity, Ingenuity, and Excellence.
Overview
8
8
years of professional experience
Work History
Salesman
Ski Haus Inc.
2017.10 - Current
- Customer-Centric Approach: Provided exceptional service by warmly assisting customers, ensuring their needs were met with a friendly and helpful demeanor.
- Effective Communication: Clearly conveyed product details, enabling customers to make informed decisions with confidence.
- Conflict Resolution: Skillfully addressed customer concerns with empathy and professionalism, maintaining a positive shopping experience.
- Adaptability and Flexibility: Successfully adjusted to changing customer demands and seasonal variations in products, accommodating each customer's unique requirements.
- Punctuality and Responsibility: Consistently maintained punctuality, professionalism, and a strong work ethic, upholding high standards of responsibility.
- Customer Focus and Satisfaction: Prioritized customer well-being and satisfaction, embodying the values of kindness and excellence in service.
Volunteer Server
Agawam Congregational Food Pantry
2016.01 - 2017.09
- Empathy and Kindness: Demonstrated empathy and kindness towards pantry visitors, understanding their needs and ensuring they received assistance with dignity.
- Conflict Resolution and Calm Under Pressure: Effectively managed any potential conflicts or challenges that arose during pantry service, maintaining a calm and composed demeanor to ensure a peaceful and respectful environment.
- Diversity and Inclusivity: Interacted with a diverse group of pantry clients, respecting cultural and socioeconomic differences, and fostering an inclusive and welcoming atmosphere where everyone felt valued and supported.
Education
Associate of Business Administration -
Westfield State University
Westfield, MA05.2021
High School Diploma -
Agawam High School
Agawam, MA05.2019
Skills
- Exceptional Customer Service
- Adaptability and Flexibility
- Effective Communication
- Empathy and Kindness
- Conflict Resolution
- Team Collaboration
- Calm Under Pressure
- Attention to Detail
- Problem-Solving
- Safety-Oriented
Hobbies
- Traveling: A passionate explorer with a love for experiencing diverse cultures and destinations. Enthusiastically journeyed to Mexico, Germany, France, and Canada, gaining a deep appreciation for global perspectives.
- Language Learning: Dedicated to acquiring new languages, currently learning french and german, with a commitment to progressive communication and cultural understanding.
- Fitness: Avid runner, focusing on ultra marathon training, showcasing determination, perseverance, and goal achievement. Proficent rock climber, combining physical strength with problem-solving skills in challenging environments.
Timeline
Salesman
Ski Haus Inc.
2017.10 - Current
Volunteer Server
Agawam Congregational Food Pantry
2016.01 - 2017.09
Associate of Business Administration -
Westfield State University
High School Diploma -
Agawam High School
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