Jakob Loya
Whittier,CA
Summary
Friendly Server with record of personable and professional service. Greets guests and explains daily specials to support decision-making. Energetic and reliable team player willing to work any shift.
Overview
4
4
years of professional experience
Work History
Server/Expo/Food runner
Lucille's Smokehouse BBQ
2022.12 - 2023.05
- Explained details for new menu items and daily specials
- Memorized menu additions, changes and limited offerings
- Kept food service and preparation areas clean and neat
- Offered assistance to bartenders during busy periods by taking drink orders from bar patrons
- Delivered food orders promptly, ensuring correct presentation and temperature
Salesperson
Shift Operations LLC
2021.08 - 2022.09
- Determined customers' needs based on sales calls and face-to-face meetings
- Advised customers on different financing options
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly
- Tracked personal performance metrics, such as conversion rates and revenue generated, against set goals
Barista
Tru Bowl Super Foods
2021.03 - 2021.08
- Informed customers of ingredients and allergens to support sensible menu choices
- Trained new servers in company policies, guest service standards and best practices
- Listened to guest needs and responded promptly for personalized service
- Followed safety, sanitization and food handling guidelines
- Communicated professionally with customers, colleagues and supervisors
Assistant Manager
Little Caesars
2019.05 - 2021.03
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Uphold brand image by maintaining branch cleanliness, approachability and service
- Coordinated employee schedules to provide adequate staff coverage
- Assisted with hiring, training, and evaluating new staff members
- Hired qualified employees using targeted strategies to reach candidates
Education
Diploma -
La Serna Highschool
Whittier, CA07.2020
Skills
- Food Running
- Supply Restocking
- Guest Engagement
- Safe Food Handling
- Customer Engagement
- Exceptional customer service
- Warm and Friendly
Timeline
Server/Expo/Food runner
Lucille's Smokehouse BBQ
2022.12 - 2023.05
Salesperson
Shift Operations LLC
2021.08 - 2022.09
Barista
Tru Bowl Super Foods
2021.03 - 2021.08
Assistant Manager
Little Caesars
2019.05 - 2021.03
Diploma -
La Serna Highschool
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