Makayla Francis
Garden Grove,CA
Summary
High-energy, Strong at maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
Work History
Host/Take Out-server/ Food Runner(Expo)
BJ's Restaurant & Brewhouse
Orange, CA
08.2023 - 01.2024
- Checked identification for guests who appeared under age 21.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Built positive relationships with other front-of-house and kitchen staff.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Host/Food Runner
Market Broiler
Orange, CA
09.2022 - 09.2023
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Balanced cash drawers at the end of each shift.
- Greeted guests and gathered information to seat groups or place on waitlist.
Server
Johnny Rockets
Orange, CA
09.2021 - 08.2022
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Foothill High School
Tustin, CA06-2023
Skills
- Effective Time Management
- Team player mentality
- Adaptable to change
- Upselling
- Front of House Organization
- Reservation Management
- Guest Relations
- Takeout order processing
- Reservation coordination
- Menu knowledge
- Food Running
- Restroom Servicing
- Cleaning and sanitation
- Performance Improvement
Affiliations
- I major in Dance at my school (Orange Coast College)
- I teach Dance Classes for my community hours
Languages
Spanish
Limited
References
References available upon request.
Timeline
Host/Take Out-server/ Food Runner(Expo)
BJ's Restaurant & Brewhouse
08.2023 - 01.2024
Host/Food Runner
Market Broiler
09.2022 - 09.2023
Server
Johnny Rockets
09.2021 - 08.2022
High School Diploma -
Foothill High School
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