Kaylie Cacioppo

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

managing multiple tables simultaneously without compromising service quality.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Caring for the fish and invertebrates living in the many exhibits throughout the Aquarium
• Inspired a greater sense of responsibility towards the environment by sharing personal experiences and stories with participants during workshops and presentations.
• Educating and motivating guests to be more active in the conservation of the animals and the world around us
• Demonstrating clear instruction and guidance over a microphone in order to show guests how to pet the animals and providing information about them

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
• Prioritized tasks to meet dynamic conditions and changing company demands.
• Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
• Handled production picking, packing and shipping orders.