Jakob Ney
West Warwick,RI
Summary
Detail-oriented IT professional with hands-on experience in Level 2 technical support and endpoint administration. Skilled in troubleshooting Windows systems, managing devices, and supporting laptop deployments using tools such as SCCM, Active Directory, and Microsoft Intune. Committed to delivering reliable technical support while simplifying complex issues for users. Focused on advancing expertise in endpoint administration, infrastructure, and cybersecurity.
Overview
1
1
year of professional experience
Work History
Contractor
Amica
Lincoln, Rhode Island
08.2026 - Current
Year Up Intern
Amica
Lincoln, Rhode Island
01.2026 - 08.2026
- Perform Windows imaging and endpoint deployment using enterprise technologies including Microsoft Configuration Manager (SCCM), PXE, and deployment workflows.
- Utilize Active Directory and Tachyon to manage endpoints, support device administration, and assist with enterprise device configuration and troubleshooting.
- Provide Level 2 technical support in an enterprise environment, troubleshooting Windows endpoints, hardware, software, networking, and endpoint-related issues.
- Troubleshot Active Directory, Group Policy, OU placement, permissions, and user access issues, ensuring secure and reliable operations for endpoints.
- Assist with Microsoft Intune for endpoint management, application deployment, device configuration, and software administration.
- Supported laptop refresh and managed device lifecycle, overseeing scheduling, imaging, configuration, deployment, replacement, and handoff to end-users.
- Utilized ServiceNow for incident management, documenting tickets, troubleshooting issues, tracking resolutions, and administering parent tickets.
- Leverage PowerShell, Command Prompt, Device Manager, Group Policy, gpupdate, gpresult, and DISM to perform system diagnostics, configuration, troubleshooting, and endpoint remediation.
Education
Year Up Graduate - Information Technology
Year Up United
Rhode Island08-2026
High School Diploma -
West Warwick High School
West Warwick, RI06-2020
Skills
- SCCM deployment
- Windows imaging
- Active Directory
- Microsoft Intune
- Endpoint management
- Technical troubleshooting
- Incident management
- Customer support
- Windows deployment
- Tachyon
Timeline
Contractor
Amica
08.2026 - Current
Year Up Intern
Amica
01.2026 - 08.2026
Year Up Graduate - Information Technology
Year Up United
High School Diploma -
West Warwick High School