Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakob Swain

Akron

Summary

Dynamic and results-driven professional with experience at Amazon, excelling in compliance management and cross-functional teamwork. Proven ability to enhance workflow efficiency and train new hires, contributing to improved performance metrics. Strong communicator with a knack for problem-solving and technical issues analysis, dedicated to maintaining high standards of customer satisfaction.

Overview

4
4
years of professional experience

Work History

Amazon Tier 1 Associate

Amazon
09.2024 - Current
  • I specialized in processes such as Stow, Pack, and Sort where I maintained good rates and kept the workflow going in more ways than one!
  • I also learned Problem Solve, IOL, ISS, Waterspidering, Downstacking, Problem Solve Lead and being a Learning Ambassador!
  • I helped in the project for tackling NMEs and boosting ETI with new hires that came in.
  • Maintained cleanliness and organization of work area to ensure optimal customer satisfaction.

Seasonal Tier 1 Associate

Amazon
10.2024 - 04.2025

Cook

Wendys
06.2024 - 08.2024
  • Prepared and assembled food items according to company standards and customer specifications.
  • Maintained cleanliness of kitchen and dining areas, adhering to food safety regulations.
  • Operated kitchen equipment efficiently to ensure timely meal production.
  • Assisted in training new team members on proper cooking techniques and safety protocols.

Seasonal Tier 1 Associate

Amazon
01.2023 - 02.2023

Cashier

Dairy Queen
10.2021 - 01.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash register operations and balanced drawers at shift end.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Handled returns and exchanges, ensuring compliance with store policies.

Education

High School Diploma -

Wadsworth High School
Wadsworth, OH
05-2022

Skills

  • Compliance management
  • Cross-functional teamwork
  • Performance tracking
  • Industry awareness
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Technical issues analysis
  • Network configuration

Timeline

Seasonal Tier 1 Associate

Amazon
10.2024 - 04.2025

Amazon Tier 1 Associate

Amazon
09.2024 - Current

Cook

Wendys
06.2024 - 08.2024

Seasonal Tier 1 Associate

Amazon
01.2023 - 02.2023

Cashier

Dairy Queen
10.2021 - 01.2023

High School Diploma -

Wadsworth High School

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