Jakob Yang
Honolulu,HI
Summary
Detail-oriented individual with a strong focus on service excellence and effective problem resolution. Experience supervising teams in high-pressure scenarios, ensuring operational readiness while fostering communication and collaboration. Committed to delivering exceptional results and enhancing team performance.
Overview
5
5
years of professional experience
Work History
U.S. Infantyman
US Army
Schofield Barracks, HI
06.2023 - 12.2025
- Supervised and led a 4–10 person team, coordinating daily operations, training activities, and mission execution in high-pressure environments.
- Maintained 100% accountability for over $1M+ in government equipment, including weapons systems, optics, communications devices, and tactical gear, ensuring zero loss incidents.
- Conducted routine inventory management, equipment inspections, and loss-prevention procedures to safeguard high-value assets.
- Trained and mentored junior personnel in safety protocols, operational procedures, teamwork, and performance standards, improving team readiness and discipline.
- Planned and executed complex field operations, demonstrating strong problem-solving, situational awareness, and risk management skills.
- Enforced strict safety, compliance, and operational standards, reducing operational risk and ensuring personnel welfare.
- Coordinated with leadership and adjacent teams to achieve mission objectives efficiently and effectively.
- Managed logistics and equipment distribution, ensuring team members were properly supplied and operationally ready.
- Demonstrated strong decision-making abilities under high-stress conditions, maintaining operational effectiveness in rapidly changing situations.
- Maintained physical readiness, accountability, and discipline while operating in demanding and dynamic environments.
- Built strong team cohesion through leadership, communication, and professional development of team members.
- Recognized for leadership potential and achieved promotable status to Sergeant ahead of peers, reflecting strong performance and leadership capability.
Crew Team Member
AMC Theatres
Roseville, MN
01.2021 - 12.2021
- Provided exceptional customer service during high-volume shifts, ensuring guest satisfaction and loyalty.
- Operated cash registers efficiently, handling transactions accurately and maintaining balanced tills.
- Assisted in training new team members on operational procedures and safety protocols.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Resolved guest inquiries and complaints promptly, fostering positive relationships with patrons.
Online Grocery Shopper
Walmart
White Bear Lake, MN
07.2020 - 11.2021
- Executed accurate order picking and product selection for customer fulfillment.
- Utilized Walmart's inventory management systems to track stock levels effectively.
- Coordinated efforts with team members to streamline shopping experiences and boost customer satisfaction levels.
- Maintained cleanliness and organization of shopping areas to ensure a positive shopping experience.
- Assisted in training new employees on operational procedures and best practices for grocery shopping tasks.
- Resolved customer inquiries regarding product availability and delivery timelines promptly.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
Education
Cyber Security
Hawaii Pacific University
Honolulu, HI03-2027
Skills
- Approachable demeanor
- Effective team collaboration
- Service excellence
- Effective problem resolution
- Strong attention to detail
- Versatile in dynamic environments
- Maintains focus during challenging circumstances
- Collaborative decision-making
Timeline
U.S. Infantyman
US Army
06.2023 - 12.2025
Crew Team Member
AMC Theatres
01.2021 - 12.2021
Online Grocery Shopper
Walmart
07.2020 - 11.2021
Cyber Security
Hawaii Pacific University