Jakobi Rankin
Lincoln,NE
Summary
Results-driven professional, team player and problem-solver with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Media Manager
Woods Bros Realty
Lincoln, NE
12.2021 - Current
- Increased customer engagement through social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Curated and segmented editorial content to increase engagement and channel growth.
Server
Monica's
Iowa City, IA
08.2018 - 12.2021
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Restaurant Manager
Cheddar's Scratch Kitchen
Cedar Rapids, IA
08.2016 - 08.2018
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
No Degree - Creative Writing
University of Iowa
Iowa City, IAAssociate of Arts - Liberal Arts And Sciences
Kirkwood Community College
Cedar Rapids, IA05.2021
Skills
- Excellent verbal and written communication
- Self-Motivated
- Knowledge of Social Media (instagram, facebook, twitter, tiktok)
- Microsoft office and Excel proficient
- Customer Service and Rapport
- Multitasking and Prioritization
- Relationship Building
- Conflict and Complaint Resolution
Certification
Online Service Provider Training Academy
Timeline
Social Media Manager
Woods Bros Realty
12.2021 - Current
Server
Monica's
08.2018 - 12.2021
Restaurant Manager
Cheddar's Scratch Kitchen
08.2016 - 08.2018
No Degree - Creative Writing
University of Iowa
Associate of Arts - Liberal Arts And Sciences
Kirkwood Community College