Hi, I’m
Jakobi R. Gorham
Career And Technical Innovator
Baltimore,MD
Summary
Accomplished Computer Science teacher with 9 years of academic instruction focused on technology use and application. Personable communicator proven to deliver engaging lessons to target learning objectives and prepare students for success in the technology field through skill building and industry certification. Motivating and encouraging educator with excellent knowledge of computer hardware and software and solid program presentation skills. Well-versed in developing course syllabus and implementing new technologies into teaching. Patient individual committed to continuous development. Skilled in leadership, oral and written communication and complex problem solving. Detail-oriented team player with strong organizational skills.
Overview
18
years of professional experience
8
Certifications
Work History
Broward County Public SchoolsCoconut Creek, FL
Instructional Technology Teacher/ Career Technical Deparment Chair
09.2018 - Current
Job overview
- Contributed to planning, development, and delivery of IT curriculum
- Worked in congruence with Diversity and Equity Department to deliver culturally based district wide trainings
- Managed and maintained computer systems, equipment and by troubleshooting hardware and software issues
- Collaborated and advised peers with instructional practices
- Aided coworkers with embedding and implementing technical based applications and solutions into curriculum
- Provided one-on-one training to teachers in the areas of educational software and hardware
- 80% student certification pass rate for Adobe Photoshop and ITS: Python
- Top 100 District Canvas Users
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Helped individuals develop life skills, improve knowledge and enhance vocational skills.
- Developed and managed student activities and assessments to track student progress.
- Conferred with parents or guardians, other teachers and administrators to resolve students' behavioral and academic problems.
- Instructed students individually and in groups using various teaching methods such as lectures, discussions and demonstrations.
- Facilitated student discussion and provided opportunities for students to apply knowledge to real-world scenarios.
- Created lesson plans and instructional materials in accordance with school district guidelines.
Thurgood Marshall Middle School, Lynn Public SchoolsLynn, MA
Instructional Technology Teacher
09.2015 - 06.2017
Job overview
- Developed Microsoft Office Suite, web-based applications and computer design lesson plans
- Contributed to planning, development and delivery of IT curriculum
- Provided ongoing evaluation of student achievement
- Served on staff committees, attended open house events and participated in faculty meetings
- Provided teachers with technological and teaching resources to utilize with their lesson planning through co-teaching and professional development
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Developed curricula and course syllabi covering required subject areas and promoting student knowledge.
Wakefield Public SchoolsWakefield, MA
Technology Teacher
09.2013 - 07.2015
Job overview
- Developed general office software, web-based applications and computer design lesson plans
- Provided ongoing evaluation of student achievement
- Updated and aligned curriculum to Massachusetts frameworks and Core Content
- Provided teachers with technological and teaching resources to utilize with their lesson planning through co-teaching and professional development
- Provided tier one support to teachers for applications and technological issues
- Helped to implement Google Apps and Chrome OS throughout district elementary schools.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Used computers, audio-visual aids and other equipment and materials to supplement presentations.
- Developed and managed student activities and assessments to track student progress.
- Helped individuals develop life skills, improve knowledge and enhance vocational skills.
- Created lesson plans and instructional materials in accordance with school district guidelines.
Salem Public SchoolsSalem, MA
Technology Teacher
09.2012 - 07.2013
Job overview
- Created curriculum that complied with district and federal technology frameworks
- Provided teachers with technological resources and training for use in lesson planning
- Provided tier one and two tech supports for hardware and software applications
- Liaison between school and district IT
- Represented school at district meetings and helped to establish district technology initiatives
- Utilized Device Manager and Apple Configurator to image iPads and Macbooks.
Harvard UniversityCambridge, MA
Information Technology Assistant
08.2006 - 06.2009
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Supported a diverse group of faculty, staff, and students in the College of Arts and Sciences, with software issues including assistance with account setup, hand-held devices, networked account administration, and on-site hardware support
- Assisted with updating technical support best practices for use by team.
- Managed student support services staff of five employees for walk-in, laboratory, and hardware support
- Organized, planned, and authored technical articles and practices for Wiki publication and FAQ databases
- Developed web conferencing pilot program for the Faculty of Arts and Sciences.
- Managed high levels of call flow and responded to software and hardware technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
VFA IncBoston, MA
Customer Support Representative
08.2005 - 08.2006
Job overview
- Acted as liaison between VFA and the New Jersey Board of Education
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Developed a workable knowledge base, including FAQ’s and Wiki’s for customers
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Ensured New Jersey Schools complied with federal funding distribution laws via long range facility planning.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Monitored system performance to identify potential issues.
Education
Salem State University
Master of Education, Technology
University Overview
Sum Cum Laude, GPA: 3.88
Northeastern University
Bachelor of Science from Business Administration, Management Information Systems and Marketing
MA
Skills
Nix, Windows Mobile, Android
Applications: Microsoft Suite, Adobe Suite, Google Apps
Database Applications: Access, SQL
Publication Software: Adobe Suite: Photoshop, Dreamweaver, InDesign, Illustrator
Languages: Python, SQL, JAVA, HTML, UNIX, CSS,
Accomplishments
- Certifications: CIW v5 Database Design Specialist, Adobe Certified Associate, A+, Network
Certification
ITS: Python Programming 2022
Timeline
Instructional Technology Teacher/ Career Technical Deparment Chair
Broward County Public Schools
09.2018 - Current
Instructional Technology Teacher
Thurgood Marshall Middle School, Lynn Public Schools
09.2015 - 06.2017
Technology Teacher
Wakefield Public Schools
09.2013 - 07.2015
Technology Teacher
Salem Public Schools
09.2012 - 07.2013
Information Technology Assistant
Harvard University
08.2006 - 06.2009
Customer Support Representative
VFA Inc
08.2005 - 08.2006
Salem State University
Master of Education, Technology
05.2011
Northeastern University
Bachelor of Science from Business Administration, Management Information Systems and Marketing
05.2005
MA